Warranty Guide

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WARRANTY

LIMITED RESIDENTIAL FLOORING WARRANTIES

The true essence of the American home is captured in the time-honored choice of quality hardwood ooring. While job- site-

nished oors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood oors made

by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable oors, but we also offer comprehensive

warranties. These products and limited warranties allow you to choose the oor that is right for you, your lifestyle, and your

budget. While a quality product and warranty are extremely important, proper installation and maintenance of your new

Shaw hardwood oor is also essential to ensure years of enjoyment.

Environmental Commitment and Renewable Resources

Shaw takes the environment seriously, and supports the best management practices for timber harvesting. Our

environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion, and making the most efcient use

of all our raw materials.

PLEASE READ THIS ENTIRE BOOK CAREFULLY

This booklet contains the warranty and maintenance information, plus common sense warranty exclusions that you’ll need to

know to maintain your limited warranty and to keep your new Shaw hardwood oor looking beautiful for years to come.

FLOOR CARE AND MAINTENANCE

Remember, like any oor covering, our factory nished wood oors will show signs of wear over time, depending on the size

and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and maintenance

program, you can expect years of beauty from your Shaw oor. The following are examples of the reasonable and necessary

maintenance you are expected to perform. They are not intended to be an exclusive list.

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1. Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head must be a brush or

felt type. Be certain the wheels of the vacuum are clean and do not damage the nish. Do not use a vacuum with a beater

bar head.

2. Remove spills promptly using a soft cloth and cleaning products recommended by Shaw.

3. Never wet-mop, damp-mop, or clean your oor with water or other products. This can severely damage the ooring and

damage resulting from these actions will not be covered under warranty. Do not use hardwood oor cleaning machines or

steam cleaners. See section on Improper Maintenance.

4. Shaw recommends the Shaw R2X Hard Surfaces Flooring Cleaner with a terry cloth mop. Always vacuum the oors prior to

using R2XTM. Do not allow excess cleaner to remain on the oors surface as this may permanently damage the wood ber.

5. Important: Do not use oil soaps, liquid or paste wax products or other household cleaners that contain citrus oils, lemon oil, tung oil, silicon, or ammonia

since these warranties do not cover damage caused by non- recommended products. Use of these and other such products will harm the long-term

performance of your oor and may also affect its recoatability.

6. Do not use 2 in 1 cleaners with polish that may contain acrylics or urethane polish to restore gloss – damage resulting from the use of these products

will not be covered under warranty and may produce unsatisfactory results when not applied properly.

7. Keep pets’ nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.

8. Place protective felt pads beneath furniture legs and feet to reduce scratches and dents. Replace pads as needed.

9. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.

10. Make certain furniture casters are clean and operate properly (a minimum 1” wide vinyl surface where it comes in contact with wood is recommended).

Clean wheels periodically to remove dirt and debris.

11. Remove shoes with spiked or damaged heels before walking on oor.

12. Exposure to the sun and its UV rays accelerates the oxidation and aging of wood. This can cause the stain and/or wood to fade and/or to change color. We

recommend that you rearrange rugs and furniture periodically so the oor ages evenly. Exotic species such as Brazilian Cherry are more susceptible to

color change during the aging process. These warranties do not cover damage from the sun and its UV rays.

13. Use area rugs in high trafc areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.

14. Maintain the proper Relative Humidity in your home between 35% - 55%.

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RADIANT HEAT GUIDELINES

Selected Shaw brand engineered products are approved over radiant heated suboors provided that the oors are installed in

strict accordance with the Shaw installation guidelines pertaining to radiant heated suboors. The products approved for use

over radiant heat MUST be designated as radiant heat approved with the radiant heat logo on the actual Shaw sample board.

Products without this logo are NOT recommended for use over radiant heat and are NOT warranted for this application.

shawoors.com

For reference purposes only if printed or downloaded.

Summary of content (5 pages)

PAGE 1
WARRANTY LIMITED RESIDENTIAL FLOORING WARRANTIES The true essence of the American home is captured in the time-honored choice of quality hardwood ooring. While job- sitenished oors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood oors made by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable oors, but we also offer comprehensive warranties.
PAGE 2
WARRANTY The following guidelines must be applied throughout the life of the oor in order to reduce the effects of radiant heat on engineered wood oors. Even when these guidelines are followed it is still possible that your ooring may experience some cracks (seasonal checking) on the surface, gapping between boards, or delamination of boards. The approved engineered products can only be installed over radiant heated sub oors using the installation methods approved by Shaw.
PAGE 3
WARRANTY or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the rst ve (5) years from the date of the original purchase. In the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the affected oor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy for claim under this limited warranty.
PAGE 4
WARRANTY Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the ooring such as dents, scratches, or dulling of the nish are NOT covered. Wet or damp-mopping your oor with water or other substances are not covered by these limited warranties.
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WARRANTY REMEDIES, OR THE LENGTH OF AN IMPLIED WARRANTY OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.