Warranty Guide

WARRANTY
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The following guidelines must be applied throughout the life of the oor in order to reduce the effects of radiant heat on
engineered wood oors. Even when these guidelines are followed it is still possible that your ooring may experience some
cracks (seasonal checking) on the surface, gapping between boards, or delamination of boards. The approved engineered
products can only be installed over radiant heated suboors using the installation methods approved by Shaw.
The temperature and humidity levels described below must be maintained otherwise any damage resulting from
such failure to maintain will not be covered under warranty. After the ooring is installed, slowly raise the
temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after installation or at
the onset of colder weather conditions.
The radiant heat system must be controlled and the surface temperature of the ooring must never be allowed to exceed 82°F.
The proper humidity level (35%-55%) must be maintained within your home at all times during the year. Use of a humidication system may be required
to maintain proper humidity levels to avoid excessive drying of the wood ooring.
Seasonal gapping should be expected.
Surface checking can be expected if the proper humidity level is not properly maintained between 35-55% R. H. or if the oor’s surface temperature
exceeds 82°.
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LIMITED WARRANTIES
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These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime
warranties apply for as long as the original purchaser owns and resides in the home where the product was installed.
LIMITED LIFETIME STRUCTURAL WARRANTY
Shaw warrants all rst quality engineered hardwood oors, in their manufactured condition, to be free from defect in material
and workmanship including milling, assembly, dimension and grading. Shaw additionally warrants that these engineered
hardwood oors, will not delaminate when properly installed and maintained according to Shaw's installation and
maintenance procedures. In the event that the plies should delaminate due to glue bond failure, Shaw will, at our option,
either: (1) repair the defective plank(s); (2) replace the defective plank(s). This warranty is a limited lifetime warranty for all
rst quality Shaw engineered products. Solid products are excluded.
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LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR
Our, factory applied nishes make hardwood oor installations fast and easy. Every plank is ready to install right out of the
carton. There is no need for sanding or staining. With our UV-cured nish you gain the assurance of superior durability and
wear ability. Shaw will warrant under normal residential conditions and uses, and providing that Shaw’s maintenance
guidelines are strictly followed, that the nish will not wear through or peel off of the hardwood ooring during the length of
the warranty (i.e., 3 year, 25 year, lifetime, etc.) of the product you purchase. Consult your retail salesperson or the Shaw
Information Center 800-441-7429 if you have questions about the length of your warranty. In the event that the nish wears
through or peels off of the hardwood ooring, Shaw will, at our option, either: (1) replace the affected plank(s); (2) recoat the
affected area. NOTE that this limited warranty extends only for defects that cover at least 10% of the surface area of the
installed ooring. NOTE: Gloss Reduction, Scratches and Dents in the nish are not considered surface wear and are not
covered under this warranty. Please note that Maple, Pine and Birch oors require extra care. Maple and Birch are inherently
smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these factors when
making your ooring selection. 
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS ORMAY BE
OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or
crackling is possible when using oating installation methods or staple-down or nail-down installation methods. In
addition, Shaw oors are not warranted against staple or nail pullout f rom the suboor.
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Who is Covered Under these limited Warranties?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood oor;
(2) have paid in full for your hardwood oor, and (3) have purchased the hardwood oor for your own personal residential use
and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to nonresidential, rental,
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For reference purposes only if printed or downloaded.