Warranty Guide

WARRANTY
or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable labor costs to perform the
replacement or repair during the rst ve (5) years from the date of the original purchase. In the event that the style installed
in the home is no longer available, Shaw will authorize your dealer to replace the affected oor with another style of equal
value. The above described remedy is the purchaser's sole and exclusive remedy for claim under this limited warranty.
WARRANTY PROCESS
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Product determined to have any possible defect by the person doing the installation should be returned to your dealer for
inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to
installation.
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What you should do if any of the above listed problems occur and you need warranty service:
During the warranty period, should you have any problems with your Shaw oor, please contact the authorized Shaw
Hardwood Flooring dealer who sold the product within 30 days from the date the problem occurs. NOTE that these dealers
are not authorized to make any decisions regarding warranty coverage or any remedies thereunder; they are merely the
means through which you should report any problems to Shaw. NOTE ALSO that Shaw must be given a reasonable
opportunity to inspect the oor prior to the determination of any coverage or remedy issue, which should be no less than
thirty (30) days after you report the problem.
SHAW’S CURATIVE ACTIONS/REMEDIES
THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES
AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY,
EXPRESSED OR IMPLIED, IN ADDITION TO THOSE SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT SHAW
BREACHED SUCH WARRANTY, THEN YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROVEN BREACH IS EITHER (AT
THE OPTION OF SHAW): (1) REPAIR THE DEFECTIVE PLANK(S); (2) REPLACEMENT OF THE DEFECTIVE PLANK(S). IF THE
REMEDY SHAW INITIALLY SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE, THEN ANY FURTHER REMEDY TO
WHICH YOU MAY BE ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE OF THE REMAINING REMEDIES (OF THE
TWO OPTIONS, DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH SHALL BE CHOSEN BY SHAW.
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Warranty Exclusions
Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural
variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Nor
can we warrant against natural variations or gloss level between samples/models and installed ooring. Any sample or model
shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a
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warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such sample or
models are specically disclaimed.
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Improper Installation: The oor must be installed according to Shaw’s installation guidelines. Detailed installation instructions
are included in cartons of Shaw hardwood ooring. Damage caused by improper storage, handling, or installation methods
are not covered by these warranties. Improper preparation of, or deciencies in, the suboor/oor joist assembly, including
but not limited to excessive oor deection, uneven or irregular suboor surface (particularly at joints) or voids in the suboor,
are not covered under these warranties. Check to be certain that the suboor is within structural and manufacturing
requirements. Defects or failures of other manufacturers’ products at the suboor assembly, including but not limited to
suboor material, fasteners, patching compound, adhesives, and other oor coverings are not covered by these limited
warranties. In no event shall Shaw be held responsible for any damage caused to your hardwood ooring by other
manufacturers’ products. Other items not covered under the limited warranties include construction trafc, abuse to the
surface of the ooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to mastic memory or
improper seating of planks during installation; squeaking, popping or crackling by any cause. (Popping sounds caused by
depressions in the suboor ARE NOT covered under these limited warranties.)
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Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood ooring. They should
NOT be installed on top of the hardwood ooring. Pre-nished hardwood oors should be installed at the same time as
carpets and AFTER nishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and other materials.
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For reference purposes only if printed or downloaded.