Warranty Guide

WARRANTY
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Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the ooring
such as dents, scratches, or dulling of the nish are NOT covered. Wet or damp-mopping your oor with water or other
substances are not covered by these limited warranties. In addition, the following are NOT covered under these limited
warranties: use of hard oor cleaning machines; use of non-recommended maintenance and oor-care products, including
but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon, orange, or tung oils;
neglect or abuse of the hardwood oor, including but not limited to not taking proper precautions to protect furniture legs
and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when moving heavy
objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels; pet claws and
scratches; falling or dropped objects which can dent or fracture the ooring and nish; and dents or scratches in the ooring
caused by furniture, appliances, casters or normal foot trafc.
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Improper Environment: Shaw oors are not warranted against damage caused by man-made or natural disasters, including
but not limited to leaking or broken plumbing, landscape watering/irrigation, re, ood, earthquake, insect infestation, or
standing water during or after construction. Shaw also does not warrant against: (1) moisture inltration from side walls,
through the suboor or from any source; (2) normal wearing of the nish in high trafc areas, pivot points and seating areas;
or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an extended period of time). In
extreme low humidity conditions (below 35%), planks may shrink and or exhibit surface checking until the humidity returns to
a normal level.
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Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or dramatic
uctuations in humidity are inherent in all wood products and may affect your oor’s nish. Checking is not covered under
these Limited Warranties. The use of a humidier/dehumidier may be necessary to maintain the proper humidity level
between 35%-55%. Shaw research and experience shows that some species such as Hickory or Pecan are more susceptible to
this phenomenon than others and are not recommended in certain regions without the use of a humidication system.
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Recoating and Finish Alterations: Alterations to the nish or non- factory applied nishes (nishes applied by the owner or
installer), including but not limited to renishing or recoating, are NOT part of the Limited Warranty for residential nish wear
stated above and therefore are NOT warranted by Shaw.
Natural Sunlight: The sun and its UV rays cause the aging of wood and therefore can cause the stain and/or wood to fade
and/or change color. This includes any showroom sample/models; therefore, fading or discoloration due to exposure to
sunlight and its UV rays are not covered by these warranties. Use draperies or shades to help block out most of the sun’s
harmful rays. Samples or models in the showroom may also fade, making an exact match to new ooring impossible. Custom
nishing and staining of interior millwork and/or cabinets should be done from the actual oor to be installed, not a
showroom sample, if a color and/or gloss match is desired.
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Special Series, Cabin Grade, and Non Standard items carry a One Year Limited Warranty for Residential Finish Wear only and
Engineered products carry a One Year Limited Structural Warranty when installed in a residential installation only. NOTE: All
warranty exclusions, disclaimers, and limitations, including the available remedies, stated throughout this booklet apply to
Special Series, Cabin Grade, or Nonstandard items.
WARRANTY DISCLAIMERS
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ANY WARRANTIES ARISING OUT OF THIS SALE IN ADDITION TO THE ABOVE LIMITED WARRANTIES, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE LIMITED WARRANTY FOR RESIDENTIAL FINISH WEAR DESCRIBED ABOVE. SHAW SHALL NOT BE
LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES OR DAMAGES INCURRED
BY THE PURCHASER OR BY ANY OTHER PERSON. THE REMEDIES AS DESCRIBED IN THESE WARRANTIES ARE THE SOLE
AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY BREACH BY SHAW OF THE EXPRESSED AND IMPLIED
WARRANTIES ARISING FROM THIS SALE. THESE WARRANTIES EXCLUDE CONSEQUENTIAL AND INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO REMOVAL OR DAMAGE TO MOLDINGS, CABINETS, BUILT-IN APPLIANCES, CARPETING,
DRYWALL, WALLPAPER, PAINT, AND ALL RELOCATION COSTS ASSOCIATED WITH ANY REPAIR OR REPLACEMENT OF
THE FLOORING. YOU UNDERSTAND AND AGREE THAT ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE SOLELY
YOUR RESPONSIBILITY AND ARE EXCLUDED AS A POTENTIAL REMEDY FOR ANY BREACH BY SHAW OF THE EXPRESSED
AND IMPLIED WARRANTIES ARISING FROM THIS SALE. SOME STATES DO NOT ALLOW LIMITATIONS ON THE AVAILABLE
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