Owner's Guide

ENGLISH 14
Symptom Solution
No sound
Cannot hear on a call
• Power on the headphones and charge the battery.
• Check the state of the status indicators (see page 10).
• Increase the volume on your headphones, your mobile device and music source.
• Slide the Power/Bluetooth switch to the right and release to hear the connected
device. Make sure you are using the correct device.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Use a different music source.
• Connect another mobile device (see page 11).
Noise beeping
Bad Bluetooth connection
• If the Bluetooth signal is weak, out of range or interferes, the Bluetooth® wireless
connection may fail or the sound cuts in and out. Please see the information below to improve
signal quality and reduce the possibility of interference.
• The Bluetooth wireless connection may fail or the sound will continue to cut in and out due
to weak Bluetooth signals or external signal interference. Please be away from any
interference or obstructions.
• Bluetooth headphone and device distance is less than 15M, Bluetooth and mobile phone
are in the same direction. Move your mobile device closer to the headphones.
• The battery is running out of power, use it after charging.
• Check if the network signal is OK (whether the player is in buffer).
• The compatibility between the headphone and the Bluetooth device is not good, replace the
device with a higher Bluetooth version.
• Check that headphones and the connected device (i.e., smartphone) are turned on.
• Turn up the volume of the connected device if it is too low.
• Check the audio settings of the Bluetooth device to make sure the sound comes from the
headphones during a call.
• Re-establish the connection using the Bluetooth device.
• While listening to music with the headphones, stop playback and press the button on the
right or left unit to respond to an incoming call.
• Due to weak Bluetooth signals or external signal interference. In this case, move away from
wireless routers or microwaves and move your headphone closer to the Bluetooth device.
• Avoid using the headphones for a long time, otherwise the sound will be intermittent,
please reuse after a period of rest.
Listen to music when the
battery is discharged
• Even in wired mode, the battery power need to use, the headphones do not support the use
of no power.