User Manual

Customer support links & resources
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Building Technologies 057_DMS_DMS8000_ResourceInfo_MP4.20_A6V10089056_a_en.doc
Fire Safety & Security Products 06.2009
3 Customer support links & resources
3.1 Siemens SBT FS
Our Customer Support Centre intranet site at:
http://intranet10.sbt.siemens.com/divisions/fs/customer+support+center/
provides useful information and links. In the Online Support section of this intranet page,
software downloads and known product issues can be found in the PSP (password-
protected Product Support Platform).
Æ The support mailbox is: [e-mail]
3.2 Microsoft
General support about Microsoft Windows can be found at:
Æ http://support.microsoft.com/directory/
3.2.1 Windows Vista
Windows Vista troubleshooting and support:
Æ http://msdn2.microsoft.com/en-us/wi
ndowsvista/aa905013.aspx
3.2.2 Windows XP
Technical information, including deployment guides:
Æ http://www.microsoft.com/resources/documentation/Windows
/XP/all/reskit/en-
us/prork_overview.asp
Windows XP support:
Æ http://www.microsoft.com/windowsxp/support/default.mspx
Windows XP SP2 - Frequently Asked Questions (FAQs):
Æ http://www.microsoft.com/windowsxp/sp2/default.mspx
Windows XP SP2 – How to …:
Æ http://www.microsoft.com/windows
xp/sp2/howto/default.mspx
Security issues:
Æ http://www.microsoft.com/technet/
security/default.mspx
3.3 Adobe Acrobat
To view the PDF document is necessary to install the program Adobe Acrobat Reader.
You can find its free version at:
Æ http://www.adobe.com/products/a
crobat/readstep.html