User Manual

Known issues in MP2.31
5 Known issues in MP2.31
This is a list of known limitations, problems and bugs in MP2.31. For more trouble-
shooting information, see the document 008080 Maintenance & Troubleshooting guide
and the intranet support guide, see 7.1 at p.29.
5.1 Installation
 Do not forget MSDE
- SQL Server 2000 data engine (MSDE) + SP3 must be installed before initiat-
ing the MM8000 installation.
- Note: MM8000 MP2.31 requires MSDE V8 (also labelled MSDE 2000). Any
earlier version of SQL server or MSDE, particularly MSDE V7 installed by
MS-Visio 2000, should be removed.
 SQL security
- MSDE has a security weakness (the well known ‘sa’ password) that can be
fixed by setting your SQL password with a special command available in:
C:\MM8000\Utilities\Bat\SetSQLServerPassword.bat
Note: You can edit this file and replace the “%1” field with your own pass-
word. Then save the file with another name (the original is read-only) and run
it. Keep the new file so as not to forget the new SQL password.
 Troubles with the hardware key
If after the installation the PAK manager cannot recognise the HW key, the
sentinel drivers need to be installed manually. In this case launch the set-up
located in:
MM8000  PAK Manager  Sentinel Drivers  SSD5411-32bit
and follow the instructions; when prompted, select the default installation.
 Anti-virus software
- This software may affect the performances of the graphical software. We
recommend the use of virus protection software that proved to ensure best
performances, namely:
 McAfee 7.0 or later;
 Norton V5 or later.
 Cannot change domain/PC name
- MM8000 does not support a domain/PC name change on the Client or
Server after the installation. The solution is to uninstall MM8000, reboot, de-
lete the C:\MM8000 folder, and then install the software again.
 See also 006799 MM8000 ICC manual.
 Printer spooler
- MM8000 always requires the printer spooler to be enabled for the configured
printers.
 Clear History DB
- Rare cases of difficulties in the history functions have been reported after in-
stallation. In such cases, the FSP-DMS support may recommend the use of
the batch:
C:\MM8000\Utilities\Bat\Historian DB reset.bat
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Fire & Security Products 008091_a_en MM8000 MP2.31 Release Notes.doc
Siemens Building Technologies Group 02.2004