User Manual

Customer support links & resources

7 Customer support links & resources

7.1 MM8000

CD-IT support provides information on the Intranet site

http://www.cdi.cerberus.ch/support/supp-lmsn.asp. A software troubleshooting guide is

available at: http://www.cdi.cerberus.ch/support/supp-trou.asp (password required) or

deliverable upon request.

Please note the new support mailbox: support-dms.it.sbt@siemens.com

7.2 Microsoft

7.2.1 General support

General support about Microsoft Windows can be found at:

⇒ http://support.microsoft.com/directory/

The following links concern more specifically the Windows 2000 platform.

7.2.2 Windows 2000 professional workstation and server

Technical information, including deployment guides:

⇒

http://www.microsoft.com/windows2000/default.asp

Frequently Asked Questions (FAQs):

http://www.microsoft.com/windows2000/support/issues/default.asp

Hardware compatibility list:

http://www.microsoft.com/windows2000/professional/howtobuy/upgrading/compat/def

ault.asp

Security issues:

http://www.microsoft.com/technet/security/CurrentDL.aspx

How to obtain Windows 2000 Service packs:

http://support.microsoft.com/support/kb/articles/Q260/9/10.ASP

7.3 Adobe Acrobat

To view the PDF document is necessary to install the program Adobe Acrobat Reader.

You can find its free version at: http://www.adobe.com/products/acrobat/readstep.html

Fire & Security Products 008091_a_en MM8000 MP2.31 Release Notes.doc

Siemens Building Technologies Group 02.2004