User's Manual

Service & Support 29
Service contracts
Service contracts for SINVERT PVS inverters
SINVERT PVS service contracts safeguard investments.
Customers can choose between a number of contract
types to suit their individual requirements.
SINVERT PVS service contracts can be concluded within the
first 24 months following commissioning of the installation.
Depending on the contract type, a contract term of 10, 15
or 20 years can be selected.
The sales contact person in the respective region must be
contacted for specific orders:
www.siemens.com/sinvert/partner
9 yes
-- no
1)
WD = working day
24h
New:
24/7 hotline
for contract
customers
Contract variants and contents SparesContract Warranty
Extension
Maintenance
Contract
FullService
Contract
Benefits level 100 200 300 100 100 100
Spare parts availability over term of contract 9 9 9 9 9 9
Spare parts -- 9 9 9 -- 9
Contractually assured delivery time for spare parts -- -- 3 WD
1)
-- -- --
Routine maintenance: Maintenance parts -- 9 9 -- 9 9
Routine maintenance: Engineer -- -- -- -- 9 9
Site service calls: Engineer -- -- -- 9 -- 9
Contractually assured response time for technical
support on site
-- -- 3 WD
1)
-- -- --
Contractually assured response time for remote
support
-- -- -- -- -- 1 WD
1)
Assured repair time -- -- -- -- -- 3 WD
1)
Telephone support 24/7 9 9 9 9 9 9
Reimbursement for loss of earnings -- -- 9 -- -- 9
Agreed contract periods in years 15, 20 10, 15, 20 10, 15, 20 10, 20 10, 15, 20 10, 15, 20
SINVERT_PVS.book Seite 29 Donnerstag, 24. Mai 2012 3:01 15
© Siemens AG 2012