User's Manual

Service & Support30
SINVERT PVS SparesContract –
Spares stocking as a low-cost alternative
SINVERT PVS SparesContract
For large-scale photovoltaic plants operated by customers
who employ their own on-site maintenance personnel, it
might make more sense economically to conclude a spares
contract which would assure availability of spare parts over
the entire contract term.
Three benefits levels
SINVERT PVS Spares Contracts are available with three
benefits levels (100, 200 and 300) and with contract terms
of 10, 15 or 20 years to suit the individual requirements of the
customer (a contract term of 15 or 20 years must be selected
in combination with benefits level 100).
■ The following applies to all three benefits levels:
– Assured availability of spare parts over the entire
term of the contract
– A 24-hour hotline has been set up to provide technical
support by our Technical Assistance team and to
arrange service calls. Troubleshooting support by
means of remote access will be offered where
necessary.
■ Additional services with benefits levels 200 and 300:
– All spares and routine maintenance parts which are
needed on site over the contract term shall be
provided free of charge by Siemens.
– Siemens will supply the required parts free of charge
on receipt of notification that routine maintenance is
due.
■ Additional services with benefits level 300:
– Contractually assured spare parts delivery time of 3
working days
– Contractually assured response time of 3 working
days for provision of on-site support by a Siemens
engineer
– Reimbursement of loss of earnings in the event that
Siemens cannot respond within the assured times.
A basic condition for conclusion of a SINVERT PVS SparesContract
is that the customer purchases a spares kit to cover initial
spare part requirements. Any spare parts required shall be tak-
en from the spares kit and replacement parts then ordered
free of charge from Siemens.
All repair and maintenance work shall be carried out by the
customer's own trained service personnel.
In the event that on-site troubleshooting support by a
Siemens specialist is required, a service call must be ordered
separately.
SINVERT PVS WarrantyExtension –
Extends the period of the standard warranty
SINVERT PVS WarrantyExtension service contract
The SINVERT PVS WarrantyExtension option can be selected
as a quick and simple means of extending the standard
5-year manufacturer warranty for the SINVERT PVS inverters.
The customer can choose to extend the warranty to 10 or 20
years depending on individual requirements.
This service contract is intended for customers who wish to
call on support from Siemens specialists when servicing is
required.
The SINVERT PVS WarrantyExtension offers:
■ Spare parts
– The availability of spare parts is assured over the
entire contract term.
– All spare parts which are needed to repair defects
during service calls over the contract term shall be
provided free of charge by Siemens.
■ Telephone support
– A 24-hour hotline has been set up to provide technical
support by our Technical Assistance team and to
arrange service calls.
■ Field support
– After Siemens has received a fault notification,
Siemens specialists will rectify the fault via remote
access or will dispatch service personnel free of
charge to the site in question if this is deemed
necessary.
SINVERT_PVS.book Seite 30 Donnerstag, 24. Mai 2012 3:01 15
© Siemens AG 2012