User's Manual

Service & Support 31
SINVERT PVS MaintenanceContract –
Routine maintenance by Siemens
SINVERT PVS MaintenanceContract
The SINVERT PVS MaintenanceContract ensures that routine
maintenance is provided by Siemens specialists. This service
contract is intended for customers who want to use preventive
maintenance by Siemens specialists as a means of ensuring
that their plant remains fully functional at all times.
The SINVERT PVS MaintenanceContract can be selected with a
contract term of 10, 15 or 20 years depending on the individual
requirements of the customer.
The SINVERT PVS MaintenanceContract offers:
■ Spare parts
– The availability of spare parts is assured over the
entire contract term.
– All spare parts required to perform routine mainte-
nance at the prescribed routine maintenance inter-
vals over the term of the contract will be provided
free of charge by Siemens.
■ Telephone support
– A 24-hour hotline has been set up to provide technical
support by our Technical Assistance team and to
arrange service calls. Troubleshooting support by
means of remote access will be offered where
necessary.
■ Field support
– Siemens shall bear all the costs of service engineer
callouts to site required to carry out the prescribed
routine maintenance during the term of the contract.
SINVERT PVS FullServiceContract –
All-inclusive package for all-round service
The all-inclusive SINVERT PVS FullServiceContract is intended
for customers who rely on the support of Siemens specialists
in every case and who wish to enjoy the benefits of all-round
service for their plant.
The SINVERT PVS FullServiceContract can be selected with a
contract term of 10, 15 or 20 years depending on the individual
requirements of the customer.
SINVERT PVS FullServiceContract
The SINVERT PVS FullServiceContract offers:
■ Spare parts
– The availability of spare parts is assured over the
entire contract term.
– All routine maintenance parts required to carry out all
the prescribed routine maintenance as well as any
spare parts needed to repair defects during service
callouts will be supplied free of charge by Siemens
over the term of the contract.
■ Telephone support
– A 24-hour hotline has been set up to provide technical
support by our Technical Assistance team and to
arrange service calls.
– A response time of one working day for providing
troubleshooting support via hotline/remote access is
guaranteed.
■ On-site service
– Siemens shall bear all the costs of service engineer
callouts to site required to carry out the prescribed
routine maintenance or to eliminate faults during the
term of the contract.
■ The SINVERT PVS FullServiceContract ensures the
following in particular:
– The inverter shall be repaired within three working
days of receipt of notification of a fault from the
customer
– Any loss of earnings shall be reimbursed in the event
that Siemens cannot respond within the guaranteed
times
A basic condition for conclusion of a SINVERT PVS Full Service
Contract is that the customer purchases a spares kit to cover
initial spare part requirements. Any spare parts required shall
be taken from the spares kit and replacement parts then o
rdered free of charge from Siemens.
SINVERT_PVS.book Seite 31 Donnerstag, 24. Mai 2012 3:01 15
© Siemens AG 2012