User’s Guide Sprint PCS Connection Card™ by Sierra Wireless (AirCard® 580)
Table of Contents Welcome to Sprint® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction to This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Sprint PCS Connection Card Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1A. Introducing the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 3: Using the Sprint PCS Connection Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 3A. Your Sprint PCS Connection Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Start Sprint PCS Connection Manager Automatically . . . . . . . .
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Uninstalling the Sprint PCS Connection Manager Software . . . . . . . . . . . . . . . . . 47 3B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Sprint PCS Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 System Tray Menu . . . . . . . . . . . . .
Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Sprint PCS Connection Manager Stopped Working After Upgrading Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .77 4A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint® We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS Network, all your services will work the same. When it comes to mobile connectivity, the Sprint PCS Connection CardTM offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction to This User’s Guide This User’s Guide introduces you to Sprint PCS Service and all the features of your new wireless Sprint PCS Connection Card.
Section 1 Sprint PCS Connection Card Basics
Section 1A Introducing the Sprint PCS Connection Card In This Section ⽧ Your Sprint PCS Connection Card ⽧ CDMA Networks ⽧ Package Contents ⽧ About This Guide This section introduces the basic features and functions of your Sprint PCS Connection Card, what is included with your card, and how to use this guide to get you started.
Your Sprint PCS Connection Card The Sierra Wireless AirCard 580 wireless WAN modem is a dual-band wireless PC Card for cellular and North American PCS networks. It enhances the functionality of your mobile computing devices by adding wireless data and 2-way messaging.
CDMA technology provides a variety of connectivity features, depending on your Sprint account: 䢇 1xEV-DO supports Internet connections with data rates up to 2.4 Mbps (downlink from the network) and 153.6 kbps (uplink to the network). Average data rates are roughly 700 kbps (downlink from the network) and 153.6 kbps (uplink to the network). Actual speed depends on the network conditions. 䢇 1X supports Internet connections with data rates up to 153.6 kbps (downlink from the network) and 76.
About This Guide This user's guide is designed to provide you with all the information you need to install and use your Sprint PCS Connection Card by Sierra Wireless (AirCard 580). Note: The comprehensive Getting Started guide that comes with the Sprint PCS Connection Card should be sufficient for most installations. 6 䢇 Section 1 (which you are reading) gives you an overview of the Sprint PCS Connection Card (AirCard 580).
S e c ti o n 1 B Getting Started With Your Sprint PCS Connection Card In This Section ⽧ Getting Started ⽧ System Requirements ⽧ The Sprint PCS Connection Card Software ⽧ Care and Maintenance This section describes the basics of getting started with your Sprint PCS Connection Card, and how to look after your Sprint PCS Connection Card.
Getting Started CAUTION: Do not insert the Sprint PCS Connection Card into the PC Card slot until you have installed and run Sprint PCS Connection Manager software, and the software displays “Insert Your Card”. Before you begin using your AirCard 580 Sprint PCS Connection Card, you must: 1. Check that your notebook has the system requirements listed on page 8 (“System Requirements”). 2. Install the Sprint PCS Connection Manager software, located on the installation CD, onto your Notebook PC. See page 16.
To install and run the Sprint PCS Connection Card and accompanying Sprint PCS Connection Manager software, you require the system resources shown in the following table. Card slots One Type II PCMCIA (PC Card) slot Communications ports 1 available Disk drive CD-ROM I/O resources 1 IRQ, 40 bytes I/O space Memory 32 MB Disk space 20 MB High Encryption Requirements Depending on your configuration, an IOTA session may automatically start as part of the installation/activation process.
If you are running Windows 2000 with Netscape Communicator Ensure your version of Netscape Communicator is 4.7 or higher. To verify that your version supports 128-bit encryption: 1. In Navigator, select Help > About Navigator. – or – In Netscape Communicator, select Help > About Communicator. 2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security”, you have 128-bit security.
Care and Maintenance As with any electronic device, the Sprint PCS Connection Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card: 䢇 Do not apply adhesive labels to the card, as they may cause the card to become jammed inside the card slot. 䢇 The card should fit easily into your PC slot. Forcing the card into a slot may damage connector pins. 䢇 Protect the card from liquids, dust, and excessive heat.
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Section 2 Installing the Sprint PCS Connection Card
Section 2A Installing the Software In This Section ⽧ Getting Started This section explains how to install your Sprint PCS Connection Manager software. The process may vary, depending on the operating system that you are running.
Getting Started NOTE: For comprehensive instructions on installing the Sprint PCS Connection Manager software and activating the card, see the Getting Started guide. Before you can use your Sprint PCS Connection Card, you must first install the card's software and configure the card for your computer. The installation process consists of: 䢇 Software installation - Installing the Sprint PCS Connection Manager software on your computer (described in this section).
2. Use the Next and Back buttons to navigate through the wizard noting the following: 䡲 You must select I accept the terms in the license agreement to indicate your acceptance of the terms of the license agreement to proceed with the installation. 䡲 Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.
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S e c ti o n 2 B Inserting and Removing the Sprint PCS Connection Card In This Section ⽧ Inserting the Sprint PCS Connection Card ⽧ Removing the Sprint PCS Connection Card This section describes how to properly insert and remove the Sprint PCS Connection Card from your PC.
Inserting the Sprint PCS Connection Card To insert the Sprint PCS Connection Card into a notebook: 1. With the picture label facing up, insert the network card into the PC Card slot. 2. Raise the antenna so that it is fully extended and pointed up at a 90° angle. When you insert the AirCard, the following should occur: 䢇 The first time the card is inserted, Windows detects the card and installs the drivers for it. This may take a few minutes.
Removing the Sprint PCS Connection Card NOTE: Do not pull the Sprint PCS Connection Card out by the antenna. To remove the Sprint PCS Connection Card: 1. Exit Sprint PCS Connection Manager if it is open. 2. Click the PC Card icon in the system tray to display the option to stop the card. 3. Click: Windows XP: “Safely remove Lucent USB OpenHost Controller” Windows 2000: “Stop Standard OpenHCD PCI to USB Host Controller” 4.
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Section 2C Setting Up Service In This Section ⽧ Activating and Using Sprint PCS Service ⽧ Preactivated Card ⽧ Non-preactivated Card: Activation Wizard ⽧ Data Provisioning (IOTA) This section walks you through setting up service for your Sprint PCS Connection Card, after you have installed the Sprint PCS Connection Manager software (page 16) and inserted the Sprint PCS Connection Card.
Activating and Using Sprint PCS Service Before using your Sprint PCS Connection Card, you must have a Sprint PCS wireless network account set up. The process of setting up an account is called activation. When the Sprint PCS Connection Card is inserted and Sprint PCS Connection Manager is started, it will detect if the card has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.
Before you call Sprint, have these things ready: 䢇 Your Sprint PCS Connection Card 䢇 Your Social Security number or Tax ID number 䢇 Your billing address 䢇 Your driver’s license number 䢇 The city and state where the device will be primarily used 䢇 A pen and paper to write down your account information. Your package includes a printed Getting Started guide, where you can record this information.
4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, then click Next. A confirmation window will be displayed. 5. Confirm with the service representative that the information is correct. If it is, click Yes. If it isn't, click No, and re-enter the information. 6. Click Finish to close the Activation Wizard. 7. Wait a few moments for the Sprint PCS Connection Card to automatically reset.
Section 2D Getting Help In This Section ⽧ Visit Our Web Site ⽧ Contact Sprint Customer Service ⽧ Troubleshooting This section describes where you can find more information on Sprint PCS Services, options, and troubleshooting problems you have encountered.
Visit Our Web Site Stop by www.sprint.com and log on to get up-to-date information on Sprint PCS Services, options and more. You can also: 䢇 Review coverage maps 䢇 Access your account information 䢇 Add additional options to your service plan 䢇 Check out frequently asked questions 䢇 And more Contact Sprint Customer Service You can reach Sprint Customer Service by: 䢇 Logging on to your account at www.sprint.
Section 3 Using the Sprint PCS Connection Card
Section 3A Your Sprint PCS Connection Card: The Basics In This Section ⽧ Sprint PCS Connection Manager ⽧ Starting Sprint PCS Connection Manager ⽧ Start Sprint PCS Connection Manager Automatically ⽧ Sprint PCS Connection Manager Window ⽧ Connection States ⽧ System Tray Connection States ⽧ Determining the Type of Coverage ⽧ Controlling the Sprint PCS Connection Manager Window ⽧ Launching a Sprint PCS Vision Connection ⽧ Viewing the Amount of Data Transferred ⽧ Ending a Connection ⽧ Onl
Sprint PCS Connection Manager Sprint PCS Connection Manager is the application that allows you to manage and monitor the high-speed Sprint PCS Vision (1X and 1xEV-DO) connection to the Sprint PCS Vision network.
Start Sprint PCS Connection Manager Automatically To set Sprint PCS Connection Manager to start automatically (when Windows starts): 䊳 From the General option of the Settings window (page 55), select Launch when Windows starts. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the Sprint PCS Vision connection to launch automatically whenever available (see “GO automatically when ready” on page 58).
Sprint PCS Connection Manager may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars. The ToolTip indicates the type of coverage you have (for example, 1X or 1xEV-DO), and the signal strength, in dBm. 1xEV-DO transmit/receive icon: a data connection is active. The up arrow is black and animated (for example: is being transmitted to the network.
䢇 — Exits Sprint PCS Connection Manager. 䢇 GO — Starts the Sprint PCS Vision connection (page 41). 䢇 Stop — Ends the connection. (Visible when a connection is established.) Connection States Sprint PCS Connection Manager can display various connection/interaction states, including: 䢇 Insert Your Card 䢇 Initializing 䢇 Updating User Profile… (See “Data Provisioning [IOTA] on page 26.) 䢇 Searching for service...
Initializing Sprint PCS Connection Manager is attempting to establish communication with the Sprint PCS Connection Card. Searching for service... Sprint PCS Connection Manager is determining whether 1X/1xEV-DO service is available. Disconnected Sprint PCS Connection Manager is ready to make a connection to the network. The GO button is available, and the signal strength icon Connection Manager is expanded, the lock icon ( and, if Sprint PCS or ) are visible. To connect to the network, click GO.
Connected The connection is established. In addition to the signal strength icon transmit/receive icon ( for 1xEV-DO; optimization/compression is in use, , the for 1X) is also displayed. If image is also displayed (page 59). If you expand Sprint PCS Connection Manager ( transferred is shown. (See note on page 42.) ), the amount of data To end the connection, click Stop. Card Locked The card is locked. To use most of the features, you must unlock the card (page 45).
System Tray Connection States Sprint PCS Connection Manager has an associated icon system tray. The icon reflects the connection state. that appears in the Sprint PCS Connection Manager is not ready to connect to the network. Disconnected — Sprint PCS Connection Manager is ready to make a connection to the network (page 36), or Connecting — Sprint PCS Connection Manager is making a connection to the network (page 36).
Controlling the Sprint PCS Connection Manager Window Expanding Sprint PCS Connection Manager Sprint PCS Connection Manager has two views: expanded, and non-expanded. Non-expanded view: To expand Sprint PCS Connection Manager, click . Sprint PCS Connection Manager now also displays the amount of data transferred during the current connection, and (only when Disconnected) the lock state of the card (locked unlocked or ). To change back to non-expanded view, click .
Minimizing Sprint PCS Connection Manager To save space on your screen for other programs, you can minimize the Sprint PCS Connection Manager: 䊳 Click (in the upper right corner of Sprint PCS Connection Manager). – or – Click the Sprint PCS Connection Manager icon in the system tray. – or – Right-click the system tray icon and select Close Sprint PCS Connection Manager. You can use the system tray icon to monitor the connection state (page 38).
Launching a Sprint PCS Vision Connection To launch a Sprint PCS Vision connection: 䊳 In Sprint PCS Connection Manager, click GO. (If GO is unavailable, see “GO Button Is Unavailable” on page 75.) When the connection is successfully established, the Sprint PCS Network welcome screen appears (unless you have turned off the display of the welcome screens; see “Always show Welcome screens” on page 58). Sprint PCS Connection Manager displays “Connected” (page 37).
Viewing the Amount of Data Transferred Note: Even though the number of bytes sent/received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing. To view the number of bytes sent/received during the current connection: 䊳 If Sprint PCS Connection Manager is not expanded, click the button.
Online Help Sprint PCS Connection Manager includes extensive online help to provide operating hints and step by step instructions for getting the most from your Sprint PCS Connection Card. You can access online help in several ways: 䢇 Press in any window. 䢇 From the Sprint PCS Connection Manager window, select MENU > Help. 䢇 Right-click the system tray icon 䢇 Click the Help button available in many windows. and select Help. The help file has a table of contents and an index.
Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated. After activation, you can change the lock code (page 46) from the initial value to any four-digit code you choose. (See “Warning Regarding the Lock Code” below.) Note: The security lock code is reset to the last four digits of the phone number whenever an account is activated. This may change a custom value you have set.
Lock Upon Startup of Sprint PCS Connection Manager To set the Sprint PCS Connection Card to lock as soon as Sprint PCS Connection Manager starts up: 1. End any active connection. (You can lock the card only when Disconnected page 36.) 2. If Sprint PCS Connection Manager is not expanded, click 3. Click the lock icon ( or to expand it. , depending on the current lock status). 4. In the Enter User Lock Code window, enter the lock code, and select Relock card when program exits. 5. Click OK.
Change the Lock Code Warning: If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint. To change the lock code: 1. In the Sprint PCS Vision settings window, click User Lock Change. The Change User Lock Code window is displayed: 2. Enter the current lock code. 3. Enter a new four-digit lock code. 4. Enter the new lock code for confirmation. 5. Click OK.
Uninstalling the Sprint PCS Connection Manager Software To remove the Sprint PCS Connection Manager software from your computer, use the Add/Remove Programs Utility built-in to your Windows Operating System. 1. Exit Sprint PCS Connection Manager (page 40). 2. Eject the Sprint PCS Connection Card. (See “Removing the Sprint PCS Connection Card” on page 21.) 3. Go to Start > Settings > Control Panel and select Add/Remove Programs. The Windows Add/Remove Programs utility will start.
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S e c ti o n 3 B Menu Options In This Section ⽧ Sprint PCS Connection Manager Menu ⽧ System Tray Menu This chapter describes each menu option you may encounter while using your Sprint PCS Connection Card and the Sprint PCS Connection Manager software.
Sprint PCS Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint PCS Connection Manager, displays the Sprint PCS Connection Manager menu. Note: Depending on your configuration and settings, not all menu options as described here might be shown or enabled. Tip: You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard. To hide the menu, press Esc, or click outside of the menu.
Menu Item Description Device Info & Diagnostics View information about your Sprint PCS Connection Card, and run diagnostic tests. See “Running Diagnostics” on page 64. Software Updates Retrieve updates for Sprint PCS Connection Manager and your Sprint PCS Connection Card. See “Updating the Software” on page 66. Links Access links to Sprint PCS products and services. See “Accessing Links” on page 46.
System Tray Menu When you right-click the system tray icon , a shortcut menu is displayed: The following table describes the menu options: Menu Item Description Open/Close Sprint PCS Connection Manager Minimizes Sprint PCS Connection Manager (Close), or restores (Open) if Sprint PCS Connection Manager is minimized. Help Display the online Help. About Sprint PCS Connection Manager Display brief information about the Sprint PCS Connection Manager software.
Section 3C Changing the Settings of Sprint PCS Connection Manager In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint PCS Vision Settings ⽧ Optimization Settings This chapter describes the windows from which you can change the settings for Sprint PCS Connection Manager.
Settings Window From the Settings window, you can specify the settings for Sprint PCS Connection Manager. 1. In Sprint PCS Connection Manager, click Menu. 2. Select Settings. 3. From the drop-down list, select one of the following categories of settings: 䡲 General (general behavior of Sprint PCS Connection Manager) 䡲 Sprint PCS Vision - Sierra Wireless (behavior of your Sprint PCS Vision connection) 䡲 Optimization (bandwidth optimization level used by your Sprint PCS Vision connection) 4.
General Settings From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint PCS Connection Manager.
The following table describes the options: Menu Item Description Play sound effects Play a clicking sound whenever an action is made in Sprint PCS Connection Manager. Always on top Keep Sprint PCS Connection Manager visible on your screen regardless of what applications are open. Start in system tray Have Sprint PCS Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint PCS Connection Manager” on page 40.
Sprint PCS Vision Settings From the Sprint PCS Vision option of the Settings window, you can change the behavior of your Sprint PCS Vision connection.
The following table describes the options: Menu Item Description Always show Welcome screens Display a welcome screen upon a successful connection to the Sprint PCS Vision network. GO automatically when ready Automatically connect to the Sprint PCS Network after Sprint PCS Connection Manager launches. Sprint Disallow roaming when Sprint coverage is unavailable. You will be able to connect only when Sprint coverage is available. Automatic Allow roaming when Sprint coverage is unavailable.
Optimization Settings Note: This window is available only if the optimization client was installed (page 17). The Sprint PCS Connection Card supports bandwidth optimization – a combination of data compression, TCP/IP optimization and caching. When the related software is installed, the Sprint PCS Connection Card uses bandwidth optimization whenever possible (subject to network availability); when optimization is in use, the icon is displayed in Sprint PCS Connection Manager.
To adjust the level of optimization: 䊳 Use the slider (under Image Compression). 䡲 For increased system speed, move the slider towards Fastest. This may result in a lower quality of graphics. 䡲 For the highest quality of graphics, move the slider towards Highest Quality. This may result in a lower system speed. Do not change the Protocol Compression settings, unless you are very familiar with how these protocols work, or a Sprint representative instructs you to change them.
Section 3D Tools In This Section ⽧ Viewing the Connection History ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Software ⽧ About Sprint PCS Connection Manager This chapter describes various features you can use, to view information about the Sprint PCS Connection Card and the Sprint PCS Connection Manager software.
Viewing the Connection History Connection History displays a record of connections established using your Sprint PCS Connection Card. You can sort records by connection name, to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 54) (File > Settings). Note: For connections to be recorded, Keep Connection History must be enabled (page 56). To view the Connection History: 1. In Sprint PCS Connection Manager, click Menu. 2.
To delete all entries: 䊳 Click the Clear button. To delete one or more entry: 1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select multiple entries). 2. Select Edit > Delete. Viewing Alerts The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues. To view the Alert Log: 1.
To copy one or more entry: 1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All). 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email). To delete all entries: 䊳 Click the Clear button. To delete one or more entry: 1. Select the entries (click a single entry, or use Ctrl-click or Shift-click to select multiple entries). 2. Select Edit > Delete.
The tests automatically execute when the window opens. From the Device Info & Diagnostics window, you can view system information (page 66), and save the system information to an RTF file. From the Device Info & Diagnostics window, you can also update parameters in your Sprint PCS Connection Card: 䊳 Click Update Data Profile. (If this button is not displayed, eject and re-insert the card.
Displaying System Information The System Information window displays: 䢇 System Parameters: Information about your computer hardware and software 䢇 Installed Files: Files related to Sprint PCS Connection Manager 䢇 Device Info & Diagnostics: Information about the Sprint PCS Connection Card (including its phone number), and results of various tests To display system information: 1. Select Menu > Device Info & Diagnostics. 2. In the Device Info & Diagnostics window, click System Information.
About Sprint PCS Connection Manager The About Sprint PCS Connection Manager window displays information about the Sprint PCS Connection Manager software. To display this window: 䊳 In Sprint PCS Connection Manager, click Menu, then About Sprint PCS Connection Manager. – or – Right-click the Sprint PCS Connection Manager icon in the system tray and, from the shortcut menu, select About Sprint PCS Connection Manager. To close this window, click anywhere inside it.
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Section 3E Frequently Asked Questions In This Section ⽧ What is Sprint PCS Connection Manager? ⽧ If the connection is “always on,” am I always being billed? ⽧ How fast is the connection with Sprint PCS Connection Manager? ⽧ Can I connect to a dial-up account like AOL or EarthLink? ⽧ Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate network through a VPN? ⽧ How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate ne
What is Sprint PCS Connection Manager? Sprint PCS Connection Manager is software that lets you connect to the Sprint PCS Vision Network. Sprint PCS Connection Manager takes advantage of the increased data speeds offered by the Nationwide Sprint PCS Network. If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect.
How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: 䢇 Work in “offline” mode, and connect only when you need to send or receive e-mail. 䢇 Remove the Preview Pane, or use the AutoPreview for headers only. 䢇 Save attachments to a desktop folder and then open from that folder, rather than opening the attachment directly from the message.
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Section 3F Troubleshooting Tips In This Section ⽧ Problems, Causes, and Solutions ⽧ GO Button Is Unavailable ⽧ Not In Service ⽧ Cannot Connect To the Sprint PCS Vision network ⽧ Could Not Prepare Data Services ⽧ Unable To Prepare Data Services ⽧ Sprint PCS Connection Manager Stopped Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using your Sprint PCS Connection Card and the Sprint PCS Connection Manager software.
Problems, Causes, and Solutions When properly installed, the Sprint PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues: 䢇 System resources required by the card are being used by other devices. See “System Requirements” on page 8. 䢇 Network coverage is not available (either because you are outside the Nationwide Sprint PCS Network or because of an account or network problem).
GO Button Is Unavailable Ensure the Sprint PCS Connection Card is inserted and not locked (page 44). Not In Service If Sprint PCS Connection Manager displays “Not in service,” try one of the following: 䢇 Ensure the card is properly inserted into your computer. 䢇 Try re-orienting the antenna. 䢇 If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. 䢇 Ensure you are within the Sprint PCS Vision network coverage area.
Unable To Prepare Data Services Note: The message may appear as “Could not prepare data services. Please contact...” The Sprint PCS Connection Card was unable to access the IOTA server to obtain data account parameters for you. This may be due to poor signal strength or the IOTA server is not responding. 䢇 Confirm you have sufficient signal strength. Try the actions listed for “Not In Service” (page 75). 䢇 Contact Sprint for assistance (page 27).
Section 4 Technical Specifications and Regulatory Information
Section 4A Technical Specifications In This Section ⽧ LED Operation ⽧ Radio Frequency and Electrical Specifications ⽧ Software Specifications ⽧ Environmental Specifications ⽧ Mechanical Specifications This section describes the LED and various specifications of your Sprint PCS Connection Card.
LED Operation The AirCard 580 has a single red/green LED on the antenna end of the card. The LED operates as follows: LED Behavior Indicates Red, blinking slowly The Sprint PCS Connection Card is powering up, or no service is available. See “Not In Service” on page 75. Green, blinking slowly The Sprint PCS Connection Card has acquired a channel on the CDMA network and is in idle mode (no active data session is in progress). Green, blinking rapidly An active data session is in progress.
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, CDMA Developers Group FCC (ID: PNF-PC3220P) Industry Canada Voltage +3.
Software Specifications CDMA specification IS - 2000 Release 0 Data service IS - 707A SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (preferred roaming list) Supported Authentication Supported Voice Not supported NAM Single E911 & Position Location Not supported TTY/Accessibility Not supported Mobile IP Supported 82 Section 4A: Technical Specifications
Environmental Specifications Operating temperature -20 to +60°C (ambient, outside PCMCIA enclosure) Storage temperature -30 to +65°C Humidity 95%, non-condensing Vibration Per PCMCIA specification Drop 100 cm onto vinyl covered concrete Mechanical Specifications Dimensions (W x L x H) 54 mm x 116.
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S e c ti o n 4 B Regulatory Information In This Section ⽧ Regulatory Notices ⽧ Patents ⽧ Trademarks ⽧ Copyright ⽧ Limitation of Liability ⽧ Additional Information and Updates This section contains important regulatory notices about your Sprint PCS Connection Card, and also patent and other information.
Regulatory Notices This device is compliant with Parts 15 and 24 of the FCC Rules. This PC Card has been tested with the typical laptop computer with the side loading PCMCIA bay. This PC card must not be co-located or operated in conjunction with any other antenna or transmitter. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
䢇 Reorient or relocate the receiving antenna 䢇 Increase the separation between the equipment and receiver 䢇 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 䢇 Consult the dealer or an experienced radio/TV technician for help WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus,” ICES
Patents Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,682,602 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 D442,170 D459,303 and other patents pending.
Trademarks Sprint, the “Going Forward” logo and other trademarks are trademarks of Sprint Nextel. AirCard® and “Heart of the Wireless Machine”® are registered trademarks of Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, the red wave design, and the red-tipped antenna are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. Qualcomm® is a registered trademark of Qualcomm Incorporated.
Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
Section 5 Safety Information and Terms & Conditions
Section 5A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards ⽧ Care and Maintenance This section describes important guidelines regarding your Sprint PCS Connection Card.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
S e c ti o n 5 B Terms and Conditions In This Section ⽧ Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint PCS Connection Card.
Terms and Conditions of Services Effective September 1, 2005 Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any iDEN products or services. Please note these terms may not be the most current version. You can get a current version of the terms on our website at www.sprint.com or by requesting a copy from us at 1-888-211-4PCS. A para solicitar esta literatura en español, por favor contactar a 1-888-2114PCS(4727).
receive Services. We may charge a nonrefundable activation fee, deposit, prepayment or other fee to establish or maintain Services. Term Commitments. Unless we specifically tell you otherwise, our service plans require that you maintain service for a minimum term (“Term Service Plan”), usually 1 or 2 years. After satisfying this minimum term, your service plan will continue on a month-to-month basis unless you have agreed to extend the term for additional period(s).
Wireless Devices, Numbers & E-mail Addresses. We did not manufacture your wireless device and we are not responsible for any defects or for the acts or omissions of the manufacturer. The only warranties on your device are any limited warranties extended by the manufacturer directly to you or passed on to you through us. Your device may not accept Services directly from any other carrier.
Charges. Carefully review the terms of your Services. You will be assessed charges based on the terms of your Services including, without limitation, monthly recurring charges and charges based on actual usage (e.g., charges for long distance, roaming, call forwarding, directory assistance, etc.).
we collect and keep to pay for the costs of complying with government programs such as number pooling and portability, and Enhanced 911 service; these charges are not the taxes nor government imposed assessments. Invoicing & Payment. Invoicing cycles and dates may change from time to time. Monthly recurring and related charges for Services are generally invoiced one invoicing cycle in advance. Other charges are invoiced soon after they are incurred.
interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If your account is terminated for any reason, we may without notice apply your deposit to any outstanding charges. We may send any remaining deposit amounts to your last known address within 75 days after account termination. If the funds are returned to us, you may claim these funds for one year from the date of return.
Messaging. You may incur charges in accessing, sending or receiving messages on your device. We may impose limits on the number of voicemail, text, email or other messages that can be retained through your account. Indicators of messages on your device, including mailbox icons, may not always provide an up to date indication of new messages and you may at times need to manually reset or clear your mailbox indicator.
that any such damages will not exceed the pro-rated monthly recurring charge for your Services during the affected period. NO CONSEQUENTIAL OR OTHER DAMAGES.
rules will apply. We agree to pay our respective arbitration costs, except as otherwise required by rules of JAMS or NAF, as applicable, but the arbitrator can apportion these costs as appropriate. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court with jurisdiction.
Section 6 Glossary and Index
Glossary 1X One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Supports Internet connections with data rates up to 153.6 kbps (downlink from the network) and 76.8 kbps (uplink to the network). Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications. Supports Internet connections with data rates up to 2.4 Mbps (downlink from the network) and 153.6 kbps (uplink to the network).
FCC Federal Communications Commission—The U.S. federal agency that is responsible for interstate and foreign communications. The FCC regulates commercial and private radio spectrum management, sets rates for communications services, determines standards for equipment, and controls broadcast licensing. Consult www.fcc.gov. IS Interim Standard—After receiving industry consensus, the TIA forwards the standard to ANSI for approval.
Sprint PCS Connection Manager Software that allows you to manage the Sprint PCS Connection Card’s actions and monitor your connections. Sprint PCS Vision Sprint’s advanced multimedia third generation services available on the network. system tray Usually located in the bottom right of the screen (near the clock). When Sprint PCS Connection Manager is running, it places an icon in this area, which you can use to monitor the connection state (page 38).
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Index Numerics 1-888-211-4PCS 28 1X, 1xEV-DO description 5 amount of data transferred 42 automatically connect when ready 58 cannot connect 75 connect 41 coverage - determine 38 dormant indicator 34 end connection 42 transmit/receive indicator 34 A About Sprint PCS Connection Manager 67 accessibility 82 account, access 28 account, setting up 24 Activating and Using PCS Service 24 activating the card 24 activation 24 activation code 25 Activation Wizard overview 24 Activation Wizard button 58 aircraft 94 Ale
diagnostics 64 end 42 establish 41 history 62 issues 63 launching 41 make 41 states 35, 38 Connection History 62 Connection Manager see Sprint PCS Connection Manager connection states 38 contents of package 5 Could not prepare data services 75 coverage maps 28 coverage type - determine 38 Create Report 66 current 81 customer support 28 D data compression enable 59 indicator 34 data optimization See data compression data profile 26 data provisioning 26 data speeds 70 data transferred, amount of 42 default co
online Help 43 Sprint Customer Service 28 Sprint.
immediately 40 on startup 56 minus sign in Sprint PCS Connection Manager 39 Mobile IP 82 MSID (Mobile System ID) 25, 26 N NAM 82 Nationwide Sprint PCS Network amount of data transferred 42 automatically connect when ready 58 availability status 64 cannot connect 75 connect - Sprint PCS Vision 41 coverage - determine 38 frequently asked questions 69 network always on connection 58 amount of data transferred 42 availability status 64 cannot connect 75 CDMA wireless network, description 4 connect 41 coverage -
Running Diagnostics 64 S Safety and Hazards 94 Safety and Notices 93 SAR 86 Searching for service 36 security overview of user lock 43 warning 44 behavior when the Sprint PCS Connection Card is locked 44 change the lock code 46 high encryption - required for IOTA 9 IOTA - high encryption requirement 9 lock card immediately 44 lock card upon startup 45 unlock card 45 service - not in 75 service plan, add options 28 service, conditions of 95 services, Sprint PCS 46 Setting Up Service 23 Settings window overvi
Sprint PCS Connection Manager stopped working after I’ve upgraded to a different version of Windows 76 Sprint PCS products and services 46 Sprint PCS Services Sprint Customer Service 28 Sprint PCS Vision Always show Welcome screens 58 amount of data transferred 42 automatically connect when ready 58 cannot connect 75 connect 41 coverage - determine 38 disconnect 42 end connection 42 settings 57 Sprint roaming 58 Sprint web site 28 Sprint, contacting 28 Sprint.
warning 44 change the lock code 46 lock card immediately 44 lock card upon startup 45 unlock the card 45 User Lock Change button 58 V vehicle, operating 94 version information 67 vibration 83 Viewing your phone number 43 views of Sprint PCS Connection Manager 39 Vision see Sprint PCS Vision Voice 82 voltage 81 VPN 70 W warning lock code, regarding 44 weak signal 75 web site, Sprint.
