User Manual

Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
• All new fire products manufactured by Silent Knight have a limited warranty period of 36 months from the
date of manufacture against defects in materials and workmanship. See limited warranty statement for
details.
• This limited warranty does not apply to those products that are damaged due to misuse, abuse, negligence,
exposure to adverse environmental conditions, or have been modified in any manner whatsoever.
Repair and RMA Procedure
• All products that are returned to Silent Knight for credit or repair require a RMA (Return Authorization)
number. Call Silent Knight Customer Service at
800-328-0103 or 203-484-7161 between 8:00 A.M. and 5:00 P.M. EST, Monday through Friday to obtain a
return authorization number.
• Silent Knight Technical Support is available at 800-446-6444 between 8:00 A.M. and 5:00 P.M. CST,
Monday through Friday.
• All returns for credit are subject to inspection and testing at the factory before actual determination is made
to allow credit.
• RMA number must be prominently displayed on the outside of the shipping box. See return address example
under Advanced Replacement Policy.
• Included with each return should be: a packing slip that has the RMA number, a content list, and a detailed
description of the problem.
• All products returned to Silent Knight must be sent freight pre-paid. After product is processed, Silent
Knight will pay for shipping product back to customer via UPS ground.
• Return the Silent Knight product circuit board only. Products that are returned in cabinets will be charged an
additional $50 to cover the extra shipping and handling costs over board only returns. Do not return
batteries. Silent Knight has the authority to determine if a product is repairable. Products that are deemed
un-repairable will be returned to the customer.
• Product that is returned that has a board date code more than 36 months from date of manufacture will be
repaired and the customer will be assessed the standard Silent Knight repair charge for that model.
Advanced Replacement Policy
• Silent Knight offers an option of advance replacement for fire product printed circuit boards that fail during
the first 6 months of the warranty period. These items must be returned with transportation charges prepaid
and must be accompanied by a return authorization.
• For advance replacement of a defective board, contact your local Silent Knight distributor or call Silent
Knight at 800-328-0103 to obtain a RMA (Return Authorization) number and request advanced
replacement.
• A new or refurbished board will be shipped to the customer. The customer will initially be billed for the
replacement board but a credit will be issued after the repairable board is received at Silent Knight. All
returned products must comply with the guidelines described under “General Terms and Conditions” and
“Repair and RMA Procedure”.
• The defective board must be returned within 30 days of shipment of replacement board for customer to
receive credit. No credit will be issued if the returned board was damaged due to misuse or abuse.
• Repairs and returns should be sent to:
Silent Knight / Honeywell
Attn: Repair Department / RA Number_______________________
12 Clintonville Road
Northford, CT 06472 USA