Troubleshooting Guide

the polishing line and the application of a
unique water repealing technology. Also, the
fabrication of a Dekton® surface requires
more time (3x) to cut for your fabricator
versus Silestone® or natural stone due to its
unique density.
21. What is the maximum before having
to add a support if I want an overhang?
9'' is the maximum recommended. Aer 9'',
your overhang will require an additional
support which should be about 2/3 of the
dimension.
22. How does Dekton® react against
impacts?
If Dekton® is well supported its resistance to
impact is similar to Silestone® or natural stone.
The problem appears in the edges: it is
necessary to protect them by fabricating
3mm rounded or beveled edges minimum.
Avoid dropping and hiing edges, including
the sink area with heavy & dense objects.
Dekton® is not indestructible.
23. Do matching silicones and adhesives
exist for every single colour?
Each Dekton® colour requires a specific
colour-match epoxy glue to assure the best
look possible. Home Depot fabricators do
not use silicone.
24. Does X-Gloss maintain Dekton®
solid’s properties?
Yes, it preserves the same properties as the
mae Dekton®. The only thing that it is
necessary to bear in mind is that, as any
polished product, it is more sensitive to the
micro-scratching (think of black cars).
25. What is the difference between
X-Gloss and other existing polished
products in the market?
The majority of competitor brands fulfill a
chemical vitrification of the surface. This
small layer of glass does not resist to heat
and gets scratched very easily, even stained
sometimes when the layer is not completely
uniform. Until today, the competition using
this kind of polishing technique can create
a certain porosity in the surface, but the
R&D department of Cosentino® has managed
to seal this porosity with a special
nanotechnology. Obtaining in this way, a
mechanical polished with an extraordinary
glossy shine and maintaining the
resistance/properties.
26. What kind of edges can my
fabricator oer?
Refer to your store signage or ask your
designer.
27. Can we miter Dekton® X-Gloss? What
prevention measures should we take?
Ask your local Home Depot designer,
options vary by region.
28. In X-Gloss, can the fabricator achieve
the same glossy polish on the edges?
Yes, it is possible to obtain a very similar
polished. The difference is minimal and is
not noticeable (as these are two different
eye shots).
29. Is there any solution to fix chips?
We have a Dekton® Repair Kit. But this kit
it is not magic and the result depends on
the skill of the person repairing and of the
colour/finished being repaired. In solid
colours the results are beer than in
veining colors. Also, beer in mae colours
than in X-Gloss.
30. How can I prevent my top edges to
chip?
Respecting a minimal bevel/eased of 3 or
4 mm or doingthe edge as round as possible.
Avoid impacts.
31. Are Dekton® samples
representative?
They are. In case of Aura and other veined
colors, it is necessary to bear in mind that
the scale of the veins is adapted to the
sample to show the vein in all the samples.
Samples are available through the
homedepot.ca website or can be signed
out from the store in some areas.