Warranty

Silestone®
Limited 25-Year Transferrable Residential Letter of Warranty
Letter of Warranty
Letter of Warranty
COSENTINO, S.A.U. (COSENTINO) guarantees the
registered owner of the installed SILESTONE® by
Cosentino® product against any manufacturing
defects for a period of TWENTY-FIVE (25) YEARS
from date of purchase. Please keep your proof of
purchase. This warranty is limited to the purchaser
of Silestone® surfaces and is transferable.
This Letter of Warranty shall have full validity only
when the consumer has registered within 6
months of purchase of the product, as indicated in
the corresponding section, and when the
consumer submits the original invoice or sales
receipt (indicating the purchase date and name of
the dealer of the product). The consumer shall
send the defective product to COSENTINO. In order
to be effective, this warranty must be registered
online on the website www.cosentino.com.
COSENTINO reserves the right not to offer the free
warranty service if the requirements set forth in
the preceding paragraph are not met, or if the
information provided by the consumer is false,
incomplete or illegible.
What the
warranty covers.
The warranty obligates COSENTINO to replace or
repair any defective product for a period of
TWENTY-FIVE (25) YEARS under the terms and
conditions contained herein, with the same
characteristics (color, thickness, etc.) as those of
the product purchased by the customer. This
warranty covers SILESTONE® by Cosentino® quartz
surfaces, designed for two-dimensional
applications such as countertops, cladding, walls
and floors permanently installed in the interior of
a dwelling (or property intended for use other
than as a residence) of the consumer or the end
user of the product. It is important that the choice
of color and finish is finalized prior to closing the
purchase since any subsequent modification of
any of these choices will not be covered by this
warranty. This Letter of Warranty is in all cases
conditional upon the strict observance by the
consumer of the instructions for use and the
maintenance of the SILESTONE® by Cosentino®
product as detailed in the existing user manuals
for the various applications of the product
(www.cosentino.com).
What the warranty
does not cover.
This warranty does not cover faulty or improper
fabrication and/or installation.
Any damage directly or indirectly caused by any
action, work or any other intervention carried out
by third parties not related to COSENTINO, such as:
problems caused by an incorrect finish /
preparation of the product by inappropriate
installation methods or by any other modification
or manipulation of the original SILESTONE® by
Cosentino® product, such as variations in color,
thermal impact, impact damages, misuse or an
inappropriate chemical treatment, performed by
third parties not related to COSENTINO.
Damage resulting from the improper use,
including, but not limited to: (i) use of the product
for purposes other than for which it was intended;
(ii) use of the product in a way that does not
comply with the applicable technical or safety
standards; (iii) failure to follow the user and
maintenance manual; and (iv) exposure of the
product on the exterior of buildings.
COSENTINO is not responsible for damage or injury
caused in whole or in part by acts of God, job site
conditions, architectural and engineering design,
structural movement, acts of vandalism,
accidents, natural disasters, damage caused by
the interaction of other products or any other
cause beyond the control of COSENTINO.
Variations in color, tone, shade, particle structure
or gloss level variances in the material derived
from natural changes over time occurring in the
different components of the product.
Cracks in the surface aer its installation. Cracks
in the final product are not considered an
indication of defective material.