Warranty

To register as the holder of this warranty, the warranty must be activated through www.cosentino.com. This website requires certain information to complete registration,
including information regarding the point of sale and / or fabricator, as well as of the customer. We therefore recommend that customers register directly at the point of
sale or with the fabricator. At the end of the registration, the customer may have this warranty printed for his/ her use.
If you believe that there is a defect in your Silestone product and wish to make a claim under this warranty, you must do so by fax, email and / or letter, or by telephone by
contacting Cosentino Customer Service and stating your warranty number:
Cosentino North America
355 Alhambra Circle, Suite 1000
Coral Gables, FL 33134
Attn: Warranty Administrator
1-877-436-7482
Email: [e-mail]
To obtain service under this warranty, you must permit Cosentino or its authorized agents, fabricators or installers to inspect your Silestone product at your residence.
Also, you must reasonably cooperate with Cosentino and its agents in their efforts to service this limited warranty.
Except as provided in this limited warranty, Cosentino shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of
the use or in ability to use the product in residential applications covered by this warranty. Some states do not allow the exclusion or limitation of incidental damages, so
the above limitation or exclusion may not apply to you.
Cosentino makes no other warranty, representation or guarantee, express or implied, with respect to its products, except as expressly stated herein.
Some states in the United States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country, in the US from state to state or, in Canada,
from Province to Province.
the material necessary to produce the Silestone product. Cosentino is solely authorized to grant warranties on Silestone quartz surfaces.
The decision to repair or replace Silestone product found with a defect is at Cosentino’ s sole discretion. If Cosentino decides to replace the Silestone product, it will be
replaced with product that is the same color and thickness as the product purchased by the customer, and an exact color match is not guaranteed.
If the Silestone product purchased by the customer was discontinued, it would then be replaced by a product of similar characteristics.
REGISTRATION, ACTIVATION, TRANSFERING AND OBTAINING SERVICE:
WHAT COSENTINO WILL DO IF THE PRODUCT HAS A DEFECT
Silestone finished products in the form of three-dimensional surfaces, such as kitchen sinks, toilets and shower trays are under warranty against manufacturing defects
of the product for a period of FIVE (5) YEARS, all under the terms, conditions and limitations described for all other Silestone products.
SPECIFIC WARRANTY INFORMATION CONCERNING FINISHED PRODUCTS SILESTONE
Cosentino, S.A. is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural
settling or movement, acts of vandalism, accidents, natural disasters, damage caused by the interaction of other products or any other cause beyond the control
of Cosentino.
This warranty does not cover consequential or incidental damage, loss or expense other than the product itself, including, but not limited to, damage to other products
or installations, or additional or supplementary repairs/modifications on plumbing, electrical, tile, masonry work or wall surface modifications that may be necessary
to repair or replace the Silestone product covered by this warranty. Such other repairs and modifications shall be the sole responsibility of the customer.
This warranty specifically excludes damage which could result from a defect that is covered, including those that occur during the period the claim is being processed,
as well as throughout the period the product is being replaced. This exclusion extends, but not limited to, any harm, including loss of profit, affecting commercial,
industrial, professional or merely living activities, which the consumer, purchaser of the product or any third party may suffer.
Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Cosentino, such as: problems caused
by an incorrect finish / preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original Silestone Product,
such as variations in color, thermal impact, impact damages, misuse or an inappropriate chemical treatment, performed by third parties.
Damage resulting from the improper use, including, but not limited to: (i) use of the product for purposes other than for which it was intended; (ii) use of the product in
a way that does not comply with the applicable technical or safety standards; (iii) failure to follow the user and maintenance manual; and (iv) exposure of the product
on the exterior of buildings.
The durability of services ancillary to the actual functionality of the product during its period of validity.
Any problems or damage resulting from exposure of the Silestone Product to intensive and continuous use for long periods of time or use in common areas: including,
among others, discoloration, loss and decline in performance and aesthetic characteristics.
Problems, damage or inconvenience arising from the generation of static electricity or the use of products designed to eliminate or reduce its effects.
Damage arising from deficiencies or omissions in the technical projects on which the buildings are executed, in which SILESTONE® by Cosentino® products are used.
Repairs to and / or handling of the product without proper verification by Cosentino.