Warranty

www.siouxchief.com
532
DRAINAGESUPPORTAPPENDIX SUPPLY
Limited Lifetime Warranty
Sioux Chief Mfg. Co., Inc. (“Seller” or “the Seller”)
warrants its products to be free from defects in
material and workmanship under normal usage for
the lifetime of the plumbing system in which they
were originally incorporated. In the event of such
defects within the warranty period, the Company
will, at its option, replace or recondition the
product without charge.
This remedy shall be effective only if the product
was installed in accordance with supplied
instructions, common installation or use practices
and existing building and plumbing codes and legal
requirements; has not been subjected to misuse
or abuse; was at all times used in a manner
consistent with its intended use; was at all times
used in installations and environments acceptable
to its material and design specications; was
never modied, altered or repaired by anyone
other than the Seller; was properly subjected to
and passed common testing methods (including
pressure testing for potable water and drainage
systems) immediately after the product’s
installation and before the product is put into
service; was not damaged by freezing, corrosion,
degradation or other adverse water, atmospheric
or other natural conditions; was never subjected
to improper protection during the installation or
exposure to water pressures or temperatures
outside acceptable operating conditions. In
addition, Seller shall not be responsible for any
incidental, special or consequential damages,
including without limitation, lost prots or the
cost of repairing or replacing other property which
is damaged, other costs resulting from labor
charges, delays, vandalism, negligence, fouling
caused by foreign material, chemical or any other
circumstances over which the Seller has no control.
This warranty excludes all costs arising from
routine maintenance, including the replacement of
any parts required by such maintenance and the
replacement of parts required by normal wear and
tear. The Seller also reserves the right to modify,
alter or improve its product, or parts thereof, at
any time without incurring an obligation to notify
or modify, alter, improve or replace any product, or
parts thereof, previously sold. If, on any occasion,
Seller waives any term or condition, this waiver is
not to be construed as a continuing waiver. For
the purposes of this warranty, the lifetime of the
original plumbing system is dened as the lesser
of 25 years or the time before the plumbing system
was replaced or materially changed; all products
with automatically or manually moving parts are
excluded from the limited lifetime warranty and
carry a 3-year limited warranty, subject to the
remaining terms, conditions and limitations of the
warranty. Some States do not allow or have other
parameters governing limitations on how long an
implied warranty lasts, and some States do not
allow the exclusion or limitation of incidental or
consequential damages. This Limited Warranty
gives you specic legal rights, and you may have
other rights that vary from State to State. You
should consult applicable state laws to determine
your rights. THE WARRANTY SET FORTH HEREIN
ABOVE AND BELOW IS GIVEN EXPRESSLY AND IS
THE ONLY WARRANTY GIVEN BY THE COMPANY
WITH RESPECT TO THE PRODUCT. THE COMPANY
MAKES NO OTHER WARRANTIES, EXPRESS OR
IMPLIED. THE COMPANY HEREBY SPECIFICALLY
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
Terms & Conditions
All sales are subject to the Standard Terms and
Conditions set forth on Sioux Chief’s website at www.
siouxchief.com. These terms include the following:
Returned Goods No material shall be
returned without authorization. When credit is
issued it will be at the price charged, less handling
charges based on costs of reconditioning, boxing,
etc. Products that are obsolete or made to special
order are not returnable. No merchandise will be
accepted by Seller as a return unless such return
is authorized in writing by Seller.
Returned Goods & Warranty Service
In order to return product or receive warranty
service, customers must obtain a Return Goods
Authorization (“RGA”) by contacting Seller using
the following information:
MAIL: Customer Service Manager, Sioux Chief
Manufacturing Company, Inc., P.O. Box 397, Peculiar,
Missouri 64078
PHONE: [phone]
FAX: [phone]
EMAIL: [e-mail]
Returned Goods Procedure
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number, invoice number or the customer’s P.O.
number, and must be less than twelve months old.
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be in multiples of the stated catalog minimum
order quantity and in original condition.
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considered normal stock and therefore cannot be
returned, except in case of manufacturer’s defect.
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product restocking.
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within 90 days of an RGA issue date.
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customer to deduct the value of the return; once
product is received by Seller and found to be in
acceptable condition, Seller will issue a credit
memo for returned product when applicable.
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an RGA at its discretion.
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warranty claim.
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Warranty Procedure Product & Property
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property or other damage, Seller should be
contacted by phone or in writing directly following
the loss, and in no case later than 15 days of the
date of alleged claim or failure and before any
remediation or alteration of the loss site has been
started; any notice beyond this time frame or after
work has taken place to repair or change the loss
site will materially affect the Seller’s ability to
adjudicate the claim and will void the warranty.
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not be modied before review by Seller; alteration
of the alleged product or installation materially
affects the Seller’s ability to establish fault and
voids the warranty.
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procedure and timing, claimant will receive a RGA
number from Seller.
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formal report of the claim, including the date of
the installation, a description of the problem and
damage and pictures of the product and damage
(if possible). This information should be sent to the
above address at claimant’s expense. Seller will
not receive or process a claim without an RGA number.
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may include a visit from a site investigator or other
representatives of Seller, as Seller reserves the
right to investigate all alleged loss sites.
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reported 10 days after receipt of material.
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shortages that are signed for as clear.
Full Freight Allowance
Sioux Chief will pay freight on all orders to single
destinations totaling at least $2,500 list price to
locations within the 48 contiguous states (United
States of America), at least $3,500 list price to
locations within Hawaii, Alaska and Canada and at
least $4,500 list price to locations within Puerto Rico.
Processing of Orders
All orders are processed immediately upon receipt
and acceptance by Seller. Seller reserves the
right to charge back to Buyer costs incurred from
order cancellations or changes, and to consider
additions as separate orders.
Price Changes
All prices quoted from time to time by Seller are subject
to change without notice up to time of shipment.
Invoice totals and discounts will be calculated out to
the fourth decimal digit. If Buyer fails to give written
notice of objection to Sioux Chief’s order conrmation
within ten (10) days after Buyer’s receipt of Sioux
Chief’s conrmation of the purchase order, the order
conrmation pricing becomes binding.
Minimum Order Quantities
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purchased in multiples of the stated Minimum
Quantity, except on drop-ship orders. Items with
bold Minimum Quantities in the Numerical Index
(back of catalog) can never be broken.
WARRANTY