User Manual

SM Pro Audio Page 10 of 12 Tubebox manual
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11 Warranty
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11.1 Warranty Registration
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To be protected by this warranty, please register your purchase using our online registration form at
http://www.smproaudio.com/index.php/en/service/register
11.2 Warranty
SM ProAudio warrants the mechanical and electronic components of this product to be free of
defects in material and workmanship for a period of three (3) years from the original date of
purchase, in accordance with the warranty regulations described below. If any defects occur within
the specified warranty period that are not caused by normal wear or inappropriate use, SM Pro
Audio shall, at its sole discretion, either repair or replace the product through its local distributor.
Warranty claims other than those indicated above are expressly excluded.
11.3 Return Authorization Number
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To obtain warranty service, the buyer must: a. return the product to its place of purchase, or b.
contact your local distributor, or c. email [e-mail] BEFORE returning the product.
All warranty requests must be accompanied by a description of the problem and an original
purchase receipt. If you have previously registered your purchase (via the SM Pro Audio web site),
you will then be issued with a return authorization number. If you have not previously registered your
purchase, then you must forward a proof of purchase document (retail dealers invoice) before a
return authorisation can be provided.
The product must then be returned in its original shipping carton, together with the return
authorization number.
11.4 Warranty Regulations
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Any product deemed eligible for repair or replacement by SM Pro Audio under the terms of this
warranty will be repaired or replaced in the best possible manner.
If the product needs to be modified or adapted in order to comply with applicable technical or safety
standards on a national or local level, in any country which is not the country for which the product
was originally developed and manufactured, this modification/adaptation shall not be considered a
defect in materials or workmanship.
The warranty does not cover any such modification/adaptation, irrespective of whether it was carried
out properly or not. Under the terms of this warranty, SM Pro Audio shall not be held responsible for
any cost resulting from such a modification/adaptation.
Free inspections, maintenance/repair work and replacement of parts are expressly excluded from
this warranty, in particular if caused by inappropriate use. Likewise, the warranty does not cover
defects of expendable parts caused by normal wear of the product. Expendable parts are typically
pots, potentiometers, switches and similar components.
Damages/defects caused by the following conditions are not covered by this warranty:
Misuse, neglect or failure to operate the unit in compliance with the instructions given in the user or
service manuals.