Warranty

 The warranty period for –US Sunny Tripower, and –US Sunny Boy model types as well as the –US SMA Connection
Units installed in countries other than Canada, Mexico or the United States of America is 5 years.
 Sunny Boy Storage requires device registration at SMA Sunny Portal (www.sunnyportal.de) within 31 calendar days
after first commissioning. Otherwise, the warranty period is 5 years.
For the TS4-R the warranty claimant will receive a 25-YEAR SMA Limited Factory Warranty.
 TS4-R devices require system registration at SMA Sunny Portal (www.sunnyportal.de) or the Tigo Cloud (if there is a
non-SMA inverter in the system), within 31 calendar days after first commissioning. If the system is not remotely
accessible, SMA’s ability to remotely diagnose and remotely resolve problems will be reduced to supporting the
warranty claimant using manual on-site methods.
For all Product Types listed above, the factory warranty period begins when the device is first commissioned (in line with
the commissioning report) by or for the first warranty claimant. The validity of this SMA Limited Factory Warranty requires
that the device must be installed and commissioned in line with the manufactures installation manual that applies to the
device in question. If structural or unauthorized changes of the device have been made, and SMA has not requested these
changes, the SMA Limited Factory Warranty will be terminated on the date these structural or unauthorized changes were
made, regardless of the periods mentioned above. If damage has been sustained to any structurally altered devices that
were not altered at SMA’s request, SMA will charge the warranty claimant the costs incurred in order to repair the
damage, regardless of whether these structural changes were the cause of this damage.
Geographic Scope of Application
This SMA Limited Factory Warranty applies worldwide. Warranty coverage may vary in certain countries within the
geographic scope of application (see below).
Warranty Coverage
The SMA Limited Factory Warranty covers the costs incurred for repairs and/or replacement parts during the defined
warranty period as part of and in accordance with the conditions stipulated herein from the date the warranty period
begins. If a device becomes defective during the defined warranty period, the device will be (at the discretion of SMA)
 replaced with a device of equivalent value with regard to product type and age, or
 repaired on-site by SMA or a service partner appointed by SMA
(when SMA reasonably concludes that the geographical area in which the system is operated is deemed too risky to
render on-site services, SMA’s obligations to render these services for said area are suspended for the period in which
such risk is reasonably deemed to exist), or
 repaired at SMA’s premises by SMA or a service partner appointed by SMA, or
 for products with SMA Limited Factory Warranties greater than 5 years, the appropriate market value of the
defective device (which is determined by SMA based on the market value that the device would have if it were not
defective) will be reimbursed
The warranty claimant must accept a replacement device of equivalent value with regard to product type and age if it has
cosmetic defects that do not affect energy production, or safety compliance. SMA will, at its option, use new and/or equal
to new condition parts of original or improved design in the repair or replacement of the warranty claimant’s device.
Specific Information if SMA chooses to Supply a Replacement Device
If the device is to be replaced, SMA at its discretion will either send in advance a replacement device (or send a
replacement device after prepayment of the value of the replacement device and the costs of delivery), or send a
replacement device after receipt of the defective device. As required by SMA, the warranty claimant must return the
defective device at their own risk in packaging that is suitable for its transportation to an address defined by SMA that will
be located within the same country that the replacement device is shipped from. The costs for removal and replacement of
the device, as well as the transportation costs for sending the replacement device and returning the defective device
(including, but not limited to, export certifications, inspections, and customs duties) are to be borne entirely by the warranty
claimant. If the device is installed in an SMA Primary Support Country, (see table below) the SMA Limited Factory
Warranty will also cover transportation costs, export certifications, inspections, and customs duties for replacement and
returned devices.
SMA will retain ownership of the replacement device that has been delivered until it receives the defective device.
The value of the replacement device will be refunded once the defect device is returned and accepted by SMA.
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