Warranty

If the defective device is returned after a 30 day period SMA has the right to charge the warranty claimant for the cost of
administering the overdue RMA (Return Material Authorization) account. Return items will not be accepted without a valid
RMA number obtained from SMA that is clearly displayed on the returned items packaging.
Specific Information if SMA chooses to Repair a Device On-site
If the device is to be repaired on-site, by SMA or a service partner appointed by SMA, the SMA Limited Factory Warranty
covers the repair material and repair labor costs for removal and replacement of the part or replacement device provided
that the device is installed at ground level or a safely accessible level roof top. No other costs — including, but not limited
to, transportation, export certifications, inspections, customs duties, costs to safely access devices installed on slanted
rooftops, or for lift equipment, travel or accommodation costs, the costs of the warranty claimant’s own employees, or the
costs of third-parties that have not been authorized by SMA — are covered by the SMA Limited Factory Warranty. If the
device is installed in an SMA Primary Support Country (see table below), the SMA Limited Factory Warranty will also
cover transportation costs, export certifications, inspections, customs duties, for replacement and returned parts or devices.
Specific Information if SMA chooses to Repair a Device at SMA’s Premises
If the device is to be repaired at SMA’s premises, the warranty claimant must remove the defective device and send it for
repair to SMA in Kassel, Germany at their own risk in packaging that is suitable for its transportation. Once the device has
been repaired at SMA’s premises, SMA will return the repaired device to the warranty claimant. The costs for removal and
replacement of the device, as well as the costs for sending the device to SMA’s facilities in Kassel, Germany and returning
it to the warranty claimant including, but not limited to, transportation costs, export certifications, inspections, and customs
duties are to be borne entirely by the warranty claimant. If the device is installed in an SMA Primary Support Country,
(see table below), the SMA Limited Factory Warranty will also cover transportation costs, export certifications, inspections,
and customs duties for the returned and repaired device.
Specific Information on the Coverage of Other Costs
SMA will inform the warranty claimant of any costs that are not covered by this SMA Factory Warranty (including, but not
limited to, replacement device value, transportation, export certifications, inspections, customs duties, travel, or
accommodation) that require payment to SMA in advance of the repair action. The repair will be performed depending
on the warranty claimant’s consent to cover these costs.
SMA Primary Support Countries
SMA Primary Support Countries are the following countries, does not include their associated islands and overseas
territories:
Australia
Canada
Chile
China
EU Countries
India
Israel
Japan
Jordan
Malaysia
New Zealand
Philippines
South Africa
South Korea
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United States
of America
Warranty Exclusions
The SMA Limited Factory Warranty does not cover damages or performance issues that occur due to:
 Failure to observe the user, installation, operation, and/or maintenance manuals, and/or the protocols and/or
requirements therein
 Damages related to improper handling, transportation, storage, or repackaging not provided or arranged by SMA
 Incorrect installation or incorrect commissioning not provided by SMA
 Non-SMA authorized modifications, changes, or attempted repairs
 Insufficient ventilation of the device and any consequential thermal damages
 Corrosion due to exposure to aggressive atmospheres or environmental conditions outside the scope of design
 Failure to observe the applicable safety regulations (UL, CSA, VDE, IEC, etc.)
 Incorrect use or inappropriate operation (including, but not limited to, improper forced shutdown, improper DC ratio)
 Use of battery types not certified for operation with SMA battery inverters
 Sunny Island and Sunny Boy Storage inverters that exceed 20,000 operating hours-at-full-load (hours-at-full-load
defined as AC discharge and AC charge energy over the full operation time divided by the devices rated power)
 Accidents, external influences
COM
-RES-GBED
-EN-40
3/5