SMART Board® 6000S and 6000S Pro series interactive displays USER GUIDE SBID-6265S | SBID-6275S | SBID-6286S | SBID-6265S-PW | SBID-6275S-PW | SBID-6286S-PW | SBID-6265S-P | SBID6275S-P | SBID-6286S-P | Was this document helpful? smarttech.
Learn more This guide and other resources for SMART Board 6000S and 6000S Pro series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device. Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc.
Important information NOTE Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for important information about installing and maintaining the display. WARNING l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display.
IMPORTANT INFORMATION ENERGY STAR® ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S.
IMPORTANT INFORMATION CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Restriction Operations in the 5.15-5.25GHz band are restricted to indoor usage only. IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 13. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
IMPORTANT INFORMATION AVERTISSEMENT (i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.
Contents Important information ENERGY STAR Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement Innovation, Science et Développement économique Déclaration du Canada Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2: Using basic features Waking up the display and putting it back to sleep Using the Home button Usi
CONTENTS Connecting a SMART OPS PC module Connecting USB drives, peripherals, and other devices Chapter 5: Troubleshooting The display isn’t turning on The display is turning on when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS
Chapter 1 Welcome About this guide About the display Touch Writing, drawing and erasing Support for additional pens and tools iQ experience Display Audio Network connectivity Room computers and guest laptops Accessory slot Convenience panel Remote control and IR sensor Proximity sensor Ambient light sensor Temperature and humidity sensors Mounting hardware Accessory mounting points Identifying your specific model Accessories Pen accessory kit SMART OPS PC module SBA-100 projection audio system Stands USB
CHAPTER 1 WELCOME This guide is intended for individuals who use displays in their organizations. Other documentation and resources are available for those who install and maintain displays (see More information on page 9). About the display The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your classroom or meeting room.
CHAPTER 1 WELCOME Writing, drawing and erasing The display comes with a black pen and a red pen, which you can use to write or draw on the screen. In addition to the pens, the display includes two erasers, which you can use when you want to erase digital ink on the screen. With Object Awareness, the display responds automatically to the tool or object you’re using, whether it’s a pen, finger, eraser, or palm.
CHAPTER 1 WELCOME For more information about the iQ apps, see Chapter 3: Using the iQ apps on page 21. Display The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.
CHAPTER 1 WELCOME The display comes with SMART software that you can install on connected computers to take full advantage of the display’s features while using the connected computers. For more information, see Connecting room computers and guest laptops on page 29. Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. The PCM8 series of SMART OPS PC modules provides a complete Windows 10 Pro solution.
CHAPTER 1 WELCOME Proximity sensor The proximity sensor is located in the top-left corner of the display’s frame. The proximity sensor can detect people up to 16' (5 m) away when the display is in Standby mode. When the proximity sensor detects people in the room, the display either turns on or is ready to turn on, depending on how it’s configured. If the room is empty for a specified period, the display returns to Standby mode.
CHAPTER 1 WELCOME NOTE This feature is not available if iQ is disabled. For more information, see Using the SMART Sensors app on page 22. Mounting hardware The display comes with a WM-SBID-200 wall mount, which your organization can use to mount the display on a wall. Alternatively, you can mount the display on a wall or mobile stand (see Accessories on the next page).
CHAPTER 1 WELCOME Accessories Accessories for the display include: l Pen accessory kit l SMART OPS PC module l SBA-100 projection audio system l Stands l USB extenders NOTE For more information on these and other accessories, see smarttech.com/accessories. Pen accessory kit The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can mount on the side of the display.
CHAPTER 1 WELCOME Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. Alternatively, if you are installing the display on a wall that cannot support the display’s full weight, you can install the display on a SMART floor stand. USB extenders As noted in the display’s specifications, the USB connection between the display and computer should be no longer than 16' (5 m).
Chapter 2 Using basic features Waking up the display and putting it back to sleep Using the Home button Using the convenience panel Using the remote control Using touch Using the pens and erasers Writing and drawing in digital ink Using the SMART Ink dynamic (floating) toolbar Changing a pen’s default color, thickness, and other properties Erasing digital ink Adjusting the volume Freezing or hiding the screen Freezing the screen Showing and hiding the screen shade 11 12 12 13 15 17 18 18 19 19 19 20 20 2
CHAPTER 2 USING BASIC FEATURES For information about turning off the display, see the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414). Using the Home button You can use the Home screen to open and use iQ apps, view the input of connected computers, and more. You can also change the background and personalize other features of the Home screen. To learn more about the Home screen, see Understanding the Home screen.
CHAPTER 2 USING BASIC FEATURES No. Name 1 Power Procedure l Press to enter or exit Standby mode (see Waking up the display and putting it back to sleep on page 11). l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 Volume increase Press to increase the volume (see Adjusting the volume on page 19). 3 Volume decrease Press to decrease the volume (see Adjusting the volume on page 19).
CHAPTER 2 USING BASIC FEATURES IMPORTANT l Do not subject the remote control to strong shock. l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately. l Do not expose the remote control to heat or steam. l Do not open any part of the remote control other than the battery compartment. The image and table below list the functions available for the remote control. No.
CHAPTER 2 USING BASIC FEATURES No. Name Procedure 4 Set Open a selected menu option in the settings. 5 Left and right buttons Change the value of the selected setting. 6 Back Go back one step back in your navigation history. 7 Input Switch input sources (see Viewing a connected computer’s input on page 30). 8 Settings Open iQ Settings. 9 Screen shade Hide screen contents behind a screen shade (see Showing and hiding the screen shade on page 20).
CHAPTER 2 USING BASIC FEATURES The display’s HyPr Touch™ (Hybrid Precision Touch) proprietary hybrid system greatly improves upon its InGlass™ core by optimizing both touch and pen performance, resulting in virtually no lag and zero contact detect height. Exclusive to SMART, HyPr Touch allows for SMART’s unique Simultaneous Tool Differentiation enables multiple users to touch the display and use pens and erasers at the same time for a natural, fully collaborative experience.
CHAPTER 2 USING BASIC FEATURES Rotate Flick Erase with palm Erase with fist Using the pens and erasers The display comes with a black pen and a red pen and two erasers. You can use the pens to write and draw in digital ink on the display, and you can use the erasers—or your palm or fist—to erase digital ink. There are magnetic holders for the pens and eraser at the bottom of the display. Return the pens and erasers to their holders when you’re done with them.
CHAPTER 2 USING BASIC FEATURES Writing and drawing in digital ink Multiple users can write or draw on the screen at the same time. Each pen writes and draws in its own color. The Pen ID™ feature enables you to assign different colors, thicknesses, and other properties to each pen. IMPORTANT Use only pens designed for SMART Board 6000S and 6000S Pro series interactive displays (see smarttech.com/kb/171230). To write or draw in digital ink 1. Pick up one of the display’s pens. 2.
CHAPTER 2 USING BASIC FEATURES Changing a pen’s default color, thickness, and other properties You can change a pen’s color, thickness, and other properties temporarily using the SMART Ink dynamic (floating) toolbar when you’re viewing a connected computer’s input. However, when you return the pen to its holder, the pen returns to its default color, thickness, and other properties. To change the pen’s default color, thickness, and other properties, see Changing pen, eraser, and button settings.
CHAPTER 2 USING BASIC FEATURES NOTES l Press and hold the Volume Down l When you press the Volume Up button to rapidly decrease the volume. or Volume Down button on the convenience panel or the remote control, you can use the on-screen slider to adjust the volume. To mute the volume Press the Mute button on the remote control. Freezing or hiding the screen You can temporarily freeze or hide the contents on the screen using the display’s freeze and screen shade features.
Chapter 3 Using the iQ apps Using the Apps Library Using the SMART Sensors app Using the Files Library Using kapp Whiteboard Using SMART Notebook Player Using Browser Using Screen Share Using screenshots Installing third-party apps Cleaning up the display 21 22 22 23 23 23 23 24 24 25 The display comes with the following iQ apps: l SMART Notebook Player l Browser l Input l Screen Share l kapp Whiteboard You can use these apps along with the Files Library, and Apps Library to deliver lessons in
CHAPTER 3 USING THE IQ APPS NOTE SMART Notebook Player is available on education models only. To open the Apps Library From the Home screen, tap Apps Library . To learn how to use the other features of Apps Library, see Understanding the Apps Library. Using the SMART Sensors app The SMART Sensors app shows the ambient temperature and humidity in the classroom or meeting room. To show the temperature and humidity 1. From the Home screen, tap Apps Library . 2. Tap SMART Sensors.
CHAPTER 3 USING THE IQ APPS Using kapp Whiteboard Using kapp Whiteboard, you can write and erase notes on the display just as you do on a traditional dry erase board. You can also save your notes for later reference and share them using the SMART kapp® app. kapp Whiteboard is the default whiteboard for enterprise models. To learn how to use the display’s pens and eraser to write, draw, and erase in kapp Whiteboard, see Using the pens and erasers on page 17.
CHAPTER 3 USING THE IQ APPS l Mac computers and iOS devices, using AirPlay l Android™ devices, using Cast Screen To learn how to use the other features of Screen Share, see Sharing your device’s screen to the display. Using screenshots When using the Browser or Screen Share apps, you can write or draw on a screenshot and save it to the Files Library. To learn more about screenshots, see Writing and drawing over apps.
CHAPTER 3 USING THE IQ APPS Cleaning up the display After you’ve finished using the display, tap Clean Up display for the next user. To learn more, see Preparing the display for the next user. 25 smarttech.
Chapter 4 Connecting computers and other devices Installing and using SMART software Downloading and installing SMART software Using SMART software Connecting room computers and guest laptops Viewing a connected computer’s input Setting a connected computer’s resolution and refresh rate Connecting USB drives, peripherals, and other devices Troubleshooting connected computers Connecting a SMART OPS PC module Viewing the OPS PC module input Connecting external displays Connecting USB drives, peripherals, and
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Software Description Licensing details SMART TeamWorks room edition Software that simplifies meetings and 1-year subscription2 facilitates deeper, more natural interaction with on-site and remote participants. SMART Meeting Pro Software that enables you to capture ideas in a virtually unlimited interactive workspace. 1 room license 2 SMART Product Drivers Software that enables the computer to detect input from the display.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Using SMART software For information about using SMART software, see the following pages in the Support section of the SMART website: l SMART Notebook l SMART Learning Suite Online l SMART Learning Suite l SMART TeamWorks l SMART Meeting Pro l SMART Product Drivers l SMART Ink l SMART Remote Management Connecting room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with their i
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES NOTES l Install SMART software on any computers you connect to the display (see Installing and using SMART software on page 27). l Your organization’s installers might have connected cables to the display and run the cables behind a wall or under the floor to a desk or table where you can place your computer. Viewing a connected computer’s input Use the Input app to view a connected computer’s input on the display. To view a connected computer’s input 1.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Setting a connected computer’s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display’s input sources: Input source Resolution Refresh rate HDMI 1 3840 × 2160 60 Hz HDMI 2 3840 × 2160 60 Hz HDMI 3 3840 × 2160 60 Hz VGA 1920 × 1080 60 Hz If possible, set any connected computers to these resolutions and refresh rates.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES TIP You can install the SMART software that is included with the display on the OPS PC. For more information on installing software, see Installing and using SMART software on page 27. Viewing the OPS PC module input To view the OPS PC module input 1. Do one of the following: If iQ is enabled If iQ is disabled Tap the Home button below the screen, and then tap Input OR Press the Input button control. . on the remote Tap the Home button screen.
CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES NOTE If a SMART OPS PC module is installed in the accessory slot, you can connect USB drives, peripherals, and other devices to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C receptacles on the OPS PC module to access those devices from the OPS PC module input. 33 smarttech.
Chapter 5 Troubleshooting The display isn’t turning on The display is turning on when it shouldn’t The screen is blank or there’s a problem with the image on the screen There’s no sound or there’s a problem with the sound Touch isn’t working as expected The pens and erasers aren’t working as expected iQ apps aren’t working as expected SMART software on connected computers isn’t working as expected The SMART OPS PC module isn’t working as expected Contacting your reseller for additional support 35 36 36 3
CHAPTER 5 TROUBLESHOOTING Symptom The power light is lit, but the screen is blank. Troubleshooting steps l Make sure nothing is blocking the proximity sensors so that they can detect people in the room and either turn on the display or place the display in Ready mode. l Press the Power button on the convenience panel or the remote control. l Determine if the problem is with the video. See The screen is blank or there’s a problem with the image on the screen below. l Restart the display.
CHAPTER 5 TROUBLESHOOTING Symptom The image on the screen is distorted. Troubleshooting steps l OR There are lines, snow or other visual noise on the screen. OR The image if flickering or flashing. Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appears correctly, the issue is with the video input. l Switch to a different input and then back to the first input. l Make sure any connected computers are on and not in Standby mode.
CHAPTER 5 TROUBLESHOOTING There’s no sound or there’s a problem with the sound Symptom Troubleshooting steps There’s no sound. l OR l There is sound, but the volume is low. If you’re using an external audio system, make sure it is turned on. Make sure the cables connecting the display to the computer are securely fastened. NOTES OR The sound is distorted or muffled. l l l l o The display’s stereo 3.5 mm in connector works with the VGA input only.
CHAPTER 5 TROUBLESHOOTING Touch isn’t working as expected Symptom The display doesn’t respond to touch. Troubleshooting steps l l l l l l The display responds to touch intermittently. l l OR When you touch the screen, the pointer doesn’t appear in the correct place. l l Make sure SMART Product Drivers 12.14 or later are installed and running on any connected computers. Make sure the USB cable between the display and the computer doesn’t exceed the supported maximum cable length.
CHAPTER 5 TROUBLESHOOTING Symptom When you write on the screen, the ink appears in the wrong place. Troubleshooting steps l l OR Writing is intermittent. l OR Ink disappears as you write. l OR Ink colors change unexpectedly. l l You change the width or color of a pen’s digital ink, but the width and color revert to the pen’s defaults when you next pick up the pen from its holder on the display. You can’t write or draw in Microsoft Office. l l Restart the display.
CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps SMART Product Drivers isn’t working as expected. See Troubleshooting SMART Product Drivers. The SMART OPS PC module isn’t working as expected Symptom The on-screen keyboard isn’t visible. Troubleshooting steps l Enable the on-screen keyboard: a. Select Start > Settings. The Settings window appears. b. Tap Ease of Access, and then tap Keyboard. c. Enable Use the On-Screen Keyboard.
CHAPTER 5 TROUBLESHOOTING Your reseller might ask you for the serial number for the display. The serial number is on a label located on the left side of the display (pictured). TIPS l Scan the QR code on the label to view the SMART Board 6000S or 6000S Pro series interactive display support pages on the SMART website. l You can also find the serial number in the iQ settings. Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.
SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.
