User's Guide
Table Of Contents
- Important information
- Chapter 1: Welcome
- About this guide
- About the display
- Touch
- Writing, drawing and erasing
- Support for additional pens and tools
- iQ experience
- Display
- Audio
- Network connectivity
- Room computers and guest laptops
- Accessory slot
- Convenience panel
- Remote control and IR sensor
- Proximity sensor
- Ambient light sensor
- Temperature and humidity sensors
- Mounting hardware
- Accessory mounting points
- Identifying your specific model
- Accessories
- More information
- Chapter 2: Using basic features
- Chapter 3: Using the iQ apps
- Chapter 4: Connecting computers and other devices
- Chapter 5: Troubleshooting
- The display isn’t turning on
- The display is turning on when it shouldn’t
- The screen is blank or there’s a problem with the image on the screen
- There’s no sound or there’s a problem with the sound
- Touch isn’t working as expected
- The pens and erasers aren’t working as expected
- iQ apps aren’t working as expected
- SMART software on connected computers isn’t working as expected
- The SMART OPS PC module isn’t working as expected
- Contacting your reseller for additional support
Chapter 5
35 smarttech.com/kb/171415
Chapter 5: Troubleshooting
The display isn’t turning on 35
The display is turning on when it shouldn’t 36
The screen is blank or there’s a problem with the image on the screen 36
There’s no sound or there’s a problem with the sound 38
Touch isn’t working as expected 39
The pens and erasers aren’t working as expected 39
iQ apps aren’t working as expected 40
SMART software on connected computers isn’t working as expected 40
The SMART OPS PC module isn’t working as expected 41
Contacting your reseller for additional support 41
This page explains how to resolve a variety of common issues with the display and SMART OPS PC
module (if installed). If your specific symptoms aren’t covered below or the solutions to the
symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting
information.
community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit. l Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l Make sure the switch beside the AC power inlet is in the ON (I) position.
l Make sure the power outlet is working by testing it with a different device.
l Make sure the power cable is working by testing it with a different device.