User's Guide
Table Of Contents
- Important information
- Chapter 1: Welcome
- About this guide
- About the display
- Touch
- Writing, drawing and erasing
- Support for additional pens and tools
- iQ experience
- Display
- Audio
- Network connectivity
- Room computers and guest laptops
- Accessory slot
- Convenience panel
- Remote control and IR sensor
- Proximity sensor
- Ambient light sensor
- Temperature and humidity sensors
- Mounting hardware
- Accessory mounting points
- Identifying your specific model
- Accessories
- More information
- Chapter 2: Using basic features
- Chapter 3: Using the iQ apps
- Chapter 4: Connecting computers and other devices
- Chapter 5: Troubleshooting
- The display isn’t turning on
- The display is turning on when it shouldn’t
- The screen is blank or there’s a problem with the image on the screen
- There’s no sound or there’s a problem with the sound
- Touch isn’t working as expected
- The pens and erasers aren’t working as expected
- iQ apps aren’t working as expected
- SMART software on connected computers isn’t working as expected
- The SMART OPS PC module isn’t working as expected
- Contacting your reseller for additional support
CHAPTER 5
TROUBLESHOOTING
36 smarttech.com/kb/171415
Symptom Troubleshooting steps
The power light is lit, but the screen
is blank.
l Make sure nothing is blocking the proximity sensors so that they can detect
people in the room and either turn on the display or place the display in Ready
mode.
l Press the Power button on the convenience panel or the remote control.
l Determine if the problem is with the video.
See The screen is blank or there’s a problem with the image on the screen
below.
l Restart the display.
The display is turning on when it shouldn’t
Symptom Troubleshooting steps
The display turns on (or enters
Ready mode) when it shouldn’t.
l Check for and, if possible, move the display away from the following:
o
Direct sunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflective surfaces
l Be aware that the proximity sensors’ range is 16'(5m).
The screen is blank or there’s a problem with the
image on the screen
Symptom Troubleshooting steps
The screen is blank. l Make sure any connected computers are on and not in Standby mode.
l Make sure the screen is working by tapping the Home button below the
screen or pressing the Home button
on the remote control to open the
Home screen.
l Restart the display and any connected computers.
l Replace the video cables connecting any computers to the display to determine
if the issue is with the cables.
A computer is connected to the
display, but only a connection
message appears on the screen.
l Make sure the computer is connected to the currently selected input.
l If the currently selected input is a computer, make sure the computer is awake.