User's Guide
Table Of Contents
- Important information
- Chapter 1: Welcome
- About this guide
- About the display
- Touch
- Writing, drawing and erasing
- Support for additional pens and tools
- iQ experience
- Display
- Audio
- Network connectivity
- Room computers and guest laptops
- Accessory slot
- Convenience panel
- Remote control and IR sensor
- Proximity sensor
- Ambient light sensor
- Temperature and humidity sensors
- Mounting hardware
- Accessory mounting points
- Identifying your specific model
- Accessories
- More information
- Chapter 2: Using basic features
- Chapter 3: Using the iQ apps
- Chapter 4: Connecting computers and other devices
- Chapter 5: Troubleshooting
- The display isn’t turning on
- The display is turning on when it shouldn’t
- The screen is blank or there’s a problem with the image on the screen
- There’s no sound or there’s a problem with the sound
- Touch isn’t working as expected
- The pens and erasers aren’t working as expected
- iQ apps aren’t working as expected
- SMART software on connected computers isn’t working as expected
- The SMART OPS PC module isn’t working as expected
- Contacting your reseller for additional support
CHAPTER 5
TROUBLESHOOTING
40 smarttech.com/kb/171415
Symptom Troubleshooting steps
When you write on the screen, the
ink appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
OR
Ink colors change unexpectedly.
l Restart the display.
l Confirm with the installers that the computer is connected to the display with
only a single cable.
l Make sure SMART Product Drivers and SMARTInk are installed and running on
any connected computers.
l Use a known working pen from another display to check if the issue is being
caused by the pen.
l Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
l Update the firmware.
You change the width or color of a
pen’s digital ink, but the width and
color revert to the pen’s defaults
when you next pick up the pen from
its holder on the display.
l Be aware that a pen’s color and thickness revert to the pen’s default values
when you place the pen back in its holder.
l You can change the pen’s default color and thickness through SMART Product
Drivers (see Changing pen, eraser, and button settings).
You can’t write or draw in Microsoft
Office.
l Make sure Microsoft Office 2013 or later is installed.
l Reinstall or update SMART Product Drivers and SMARTInk.
iQ apps aren’t working as expected
Symptom Troubleshooting steps
iQ apps aren’t working as
expected.
See Troubleshooting the iQ experience.
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMARTNotebook software isn’t
working as expected.
See Troubleshooting SMARTNotebook.
SMART Learning Suite Online isn’t
working as expected.
See Troubleshooting common issues in SMART Learning Suite Online.
SMARTTeamWorks software isn’t
working as expected.
See Troubleshooting SMART TeamWorks.
SMART Meeting Pro software isn’t
working as expected.
See Basic troubleshooting for SMART Meeting Pro.
SMARTInk isn’t working as
expected.
See Troubleshooting SMART Ink.