User's Manual

9. Troubleshooting
In the rare occasion that you experience difficulties using this product, please read and try any suitable suggestions from the table
below before contacting our support team.
Symptom
Description Solution
Data doesn’t seem to be received by
the product, but seems to be sent by it
(e.g. data only traveling in one
direction)
This is normally the result of the
product being configured as requiring
RTS/CTS handshaking, but being
plugged into a device which does not
support it.
The current version of Firmware
shipped with this product supports the
disabling Hardware Handshaking but
only through an upgrade utility. If there
is no way for your device to be
configured with pins 7 and 8,
RTS/CTS handshaking, please
contact Technical Support for
information on this procedure.
Interaction with the menu appears
slow and unresponsive, but data does
show eventually.
This is normal operation when the
product is in Client mode. The product
is using most of its processor cycles to
try and find and connect to a remote
device.
Reconfigure the product to Server
mode while attempting to configure
other options
Cannot interact with the menu There are a number of scenarios
where this might happen
1. A Bluetooth connection is made
2. The Product has failed to initialize
correctly (perhaps if the power
adapter has been attached whilst
switched on).
3. Incorrect communication
parameters selection.
4. Incorrect Wiring configuration
1. No interaction with the menu is
possible when a Bluetooth
connection is present. Break the
connection to restore access to the
menu.
2. Switch the power off then on
again.
3. Change the communication
settings in your terminal application
to match those of the devices
settings. If you have forgotten or
lost these settings, then the device
can be restored to its factory
settings by performing a long reset.
4. Check your devices wiring and
handshake configuration
requirements
STBTIOBxXXPARSM User Guide 2.8 © Copyright SMART Modular Technologies 2004 Page 27 of 30