User's Manual

Managing the Physical Devices in Your Security System
Page 119 | August 17, 2010
Replacing a TouchScreen
The Return Merchandise Authorization (RMA) procedure does not involve configuring the
customer’s sensors, peripherals, or cameras. This procedure also does not require that the customer
reactivate the Subscriber Portal. The zone configuration, key pad codes, configured alerts, images,
and any other configurations are retained. The device-swap is seamless from the user point-of-view.
The replacement device cannot have the same MAC address as the RMA’d TouchScreen. The
ZigBee module in the replacement device cannot contain sensor information from a previous
installation.
To replace a TouchScreen with a new one:
1. Unplug the RMA’d TouchScreen, and remove the battery.
2. Reset the security network router to factory defaults, that is, the router to which the
TouchScreen is most directly connected (see page 1).
3. Install the new TouchScreen as described in section B on page number 4.
The TouchScreen boots up and the Welcome Screen is displayed.
4. Touch System Information.