User's Manual

Managing the Physical Devices in Your Security System
Page 120 | August 17, 2010
The System Information screen is displayed.
5. If the current account has not been marked for RMA already, contact Customer Care and
request that it be marked for RMA.
6. Ensure you have the following information from Customer Care:
§ CPE ID of the RMA’d TouchScreen
§ RMA Activation Code
§ Account Phone Number
§ Broadband Server IP
§ Cellular Server IP
§ Cellular APN
§ If your system uses deployments, have Customer Care ensure that the new TouchScreen
(based on CPE ID) is applied to the customer’s Deployment.