User's Manual

Appendix A: General Concepts of the Security System
Page 133 | August 17, 2010
Disarming and Entering a Premises
The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an
alarm sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code.
There is no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry
door sensors). The TouchScreen audibly beeps once per second announcing that the system is in the
Entry Delay period. During the last 10 seconds of the Entry Delay state, the system beeps twice per
second. When the system is disarmed from the TouchScreen, it beeps once. If it is disarmed from a
key pad, the peripheral’s LED flash green once and then hold green for two seconds.
The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an
alarm sounds for the customer to enter a valid keypad code. This period starts when the customer
fails to enter his keypad code during the Entry Delay period. The central monitoring station is not
contacted until after the Alarm Transmission Delay period. This helps prevent false alarms. During
an alarm, the system can be disarmed by entering a valid keypad code in the TouchScreen or a key
pad peripheral. As soon as the customer enters a single digit in the keypad screen or on the key pad
peripheral, the TouchScreen alarm is temporarily silenced. If the user enters an invalid keypad code,
the alarm starts again. If the alarm system is disarmed with a keypad code within the Alarm
Transmission Delay period, no alarm transmission shall occur.
The persons named on the Contact list can opt to receive SMS and/or email messages notifying
them when an alarm was aborted and that central monitoring was not notified. By default, Verify
contacts are notified by SMS and email when an alarm is disarmed during the Alarm Transmission
Delay period.
After the Alarm Transmission Delay period is completed, the customer still has 5 minutes (the
Cancel Window) to disarm the system. If the customer does this during the Cancel Window and
central monitoring has not contacted her, central monitoring is automatically notified that the
customer has cancelled the alarm.