User's Manual

SonicWALL SSL-VPN 2000 Getting Started Guide Page 67
SonicWALL Global Support Services
On your appliance, on the Web, and on the phone, we make it easy and fast to find the
information you need to keep your SonicWALL solution, and your network, running
smoothly and efficiently.
Use the Online Help. Every SonicWALL security appliance includes Web-based online
help available from the management interface. Clicking the question mark button on the
top-right corner of every page accesses the context-sensitive help for that page. Once
you’ve established an Internet connection, online help can get you the latest answers to
frequently asked questions. Access to online help requires an Internet connection; fees
may apply.
Visit SonicWALL online. Select your product, service, or operating system from the
drop-down menus. Read the Getting Started Guide and the Administrator Guide
available on the website. Search the SonicWALL Knowledge Base, check for new
downloads, or get help from the SonicWALL user community through the Discussion
Forum. SonicWALL’s support website covers all aspects of support, from basic set-up
and how-to information to more detailed technical notes and FAQs.
Explore training options. To meet your network security educational needs,
SonicWALL offers a comprehensive sales and technical training curriculum. Our self-
paced e*Briefings and instructor-led classes are designed for network administrators and
security experts who need to enhance their knowledge and maximize their investment in
SonicWALL solutions and security applications.
Need more help? Our technical support specialists are available by phone to help you
with basic configuration and troubleshooting. Just call the support center in your region.
The first 90 days of support are included with your warranty!
1
See the following sections for more information:
• “Customer Support” on page 68
• “Extend Your Support Coverage.” on page 69
• “Knowledge Portal” on page 70
• “User Forums” on page 71
• “Training” on page 72
• “Related Documentation” on page 73
• “SonicWALL Live Product Demos” on page 74
• “SonicWALL Secure Wireless Network Integrated Solutions Guide” on page 75
• “SonicWALL Global Technical Assistance Center Contact Information” on page 76
1. Warranty support and hardware warranty begin on the date of product registration.
Telephone fees may apply for phone assistance. Telephone numbers and hours of
operation vary by geographic region and are subject to change.