User's Manual

SonicWALL SSL-VPN 2000 Getting Started Guide Page 69
Extend Your Support Coverage.
SonicWALL Dynamic Support Services extend the support coverage on your SonicWALL
solution beyond the warranty period. Our 8x5
1
and 24x7 support services include critical
software and firmware updates, expert telephone and Web-based support, Advance
Exchange hardware replacement, and access to electronic self-help tools — all for one
low price.
• Take advantage of the latest features through software and firmware updates and
upgrades.
• Speak with a SonicWALL Technical Support Specialist or contact us via the Web
should you require assistance.
• If a replacement unit is required, SonicWALL will provide an Advance Exchange
replacement via next-day air shipment.
• SonicWALL security appliances also ship with a one-year hardware warranty that
can be extended up to three years!
To purchase a one-, two-, or three-year Dynamic Support contract, contact your local
SonicWALL reseller or call SonicWALL at
+1 888.557.6642 or +1 408.745.9600.
1. 8:00 am-5:00 pm local time is defined as follows: In North America: 8:00 am-5:00 pm
Mountain Standard Time (MST); In Latin America: 8:00 am-5:00 pm Local Standard Time in
the country where the product is deployed; In Europe, the Middle East and Africa:
9:00 am-6:00 pm GMT +1; In Asia Pacific: 8:00 am-5:00 pm Local Standard Time in the
country where the product is deployed; In Japan: 5:00 pm-2:00 am UTC/GMT.
Support for SonicWALL security services is limited to the subscription and does not include
issues related to the operation of the appliance, firmware or software updates/upgrades, or
hardware replacement.