4-668-516-11 (1) Your CLIÉ Handheld does not operate properly About CLIE Launcher You cannot perform a HotSync® operation Error message You cannot input properly How to operate basic applications (PIM) You cannot beam data You forget your password Troubleshooting Q&A You cannot use “Memory Stick” media You cannot make a backup You cannot transfer data The peripheral devices are not recognized You cannot play music (Audio Player) About Sound Utility/Sound Converter 2 Personal Entertainment Organizer PEG
Frequently-Asked Questions Tip You can also solve the following problems by resetting your Sony CLIÉ™ handheld. For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).” b You cannot turn on your CLIÉ Handheld • Is the HOLD switch of your CLIÉ handheld on? Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off.
You cannot perform a HotSync® operation • Is the HotSync icon displayed in the task tray on the lower right of the screen of your computer? If not displayed, select Programs (In Windows XP, All Programs)Sony Handheld-HotSync Manager from the Start menu, and start the HotSync Manager. • Is the check box of Local USB of the menu (displayed after clicking the icon) selected? HotSync • Is the USB port active? “Memory Stick” media is not recognized • Eject the “Memory Stick” media and try inserting it again.
Playing music: The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheld • Set to the music transfer mode. b For details, refer to “Audio Player” in “CLIÉ Application Manual” on your computer. • Other applications are starting on your computer. After a while, place your CLIÉ handheld on the cradle again. If this does not solve the problem, restart the computer.
Contents of Troubleshooting Symptoms Page Your CLIÉ Handheld does not operate properly You cannot turn on your CLIÉ handheld Page 13 The screen is not displayed though the POWER LED is on Page 13 No response to operations Page 13 Your CLIÉ handheld keeps turning itself off Page 14 Your CLIÉ handheld does not make any sounds Page 14 The backlight does not turn on when you adjust the brightness Page 15 level The LCD cannot be viewed properly Page 15 Software or Applications do not operate proper
Contents of Troubleshooting (continued) Symptoms Page The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu Page 21 icon The HotSync Manager does not start (The HotSync is not displayed in the bottom right of the computer screen) Page 21 When you perform a HotSync® operation, the mail software of your computer starts Page 21 You cannot perform a HotSync® operation via modem Page 21 ® You cannot perform an IR HotSync operation Page 23 If you still cannot perform
Symptoms Page You cannot re-order memos in a list Page 29 An event created in the Date Book application cannot be listed Page 30 in the week view The vCard data imported from the Address application in your CLIÉ handheld by beaming cannot be read by the Palm™ Desktop for CLIÉ software Page 30 You cannot beam data Issues to be verified at first Page 30 The error message is displayed for insufficient memory when you receive data via beaming Page 31 You forget your password You forget the password an
Symptoms Page You cannot transfer data You cannot transfer image files or movie files from your computer to your CLIÉ handheld The peripheral devices are not recognized Page 34 Page 35 You cannot play music (Audio Player) Playing music There is no sound Page 35 The sound is too low Page 35 The sound is disrupted for a moment Page 35 The sound is noisy Page 35 You cannot play music while other applications are running Page 36 The sound becomes distorted Page 36 The sound is coming from only
Contents of Troubleshooting (continued) Symptoms Page After you connect to the computer, the drive is recognized but Page 39 the contents cannot be seen Operation during connection is unstable Page 39 The error message “The disk is out” is suddenly displayed on the screen Page 39 Other problems The CLIÉ handheld does not make any sound while working Page 39 The “Memory Stick” media cannot be inserted Page 39 “Memory Stick” media that is used with other devices cannot be used Page 40 Even after ins
Symptoms Page All or some website contents are not displayed Page 43 Internet connection takes too much time to download the contents of websites Page 44 You cannot access a certain website Page 44 You cannot utilize e-mail (CLIE Mail) You cannot send or receive e-mail messages You cannot send mails Page 45 You cannot receive mails Page 45 You get a message saying that your ID is incorrect or that the password is incorrect Page 45 You cannot synchronize the data of your computer’s E-mail softw
When you cannot solve the problem When you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you write down the text of any displayed message or alert for future reference. Step 1 Refer to the operating instructions or the manual of each application • Please read “Read This First (Operating Instructions)” and “Handbook” thoroughly.
To avoid problem .............................................. Making a backup is recommended We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved in the CLIÉ handheld even when you have to perform a hard reset. Making a backup using the Memory Stick Backup application You can make a backup in the “Memory Stick” media using the supplied Memory Stick Backup application. This is the most convenient way to make a backup.
Troubleshooting Your CLIÉ Handheld does not operate properly You cannot turn on your CLIÉ handheld B The HOLD switch of your CLIÉ handheld is on. Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure that the HOLD switch is off. B The battery has run out. Connect your CLIÉ handheld to the adapter with the cradle and turn on your CLIÉ handheld after a few minutes. When your CLIÉ handheld turns on, charge it. When the battery charge is done, perform a soft reset.
No response to operations B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from your computer’s infrared port except when performing an IR HotSync® operation, as a malfunction may occur. Or, tap General in the Preferences screen and check that the Beam Receive function is turned off. B Perform a soft reset by pressing the reset button.
B When you are adjusting the brightness level, the LCD backlight turns on. When brightness is set to the lowest level, the display may be illegible. This is not a malfunction. The LCD cannot be viewed properly B Depending upon the angle of vision, the brightness may be uneven, but this is not a malfunction. Adjust the brightness level by tapping the “Brightness adjustment icon” on the bottom left of the screen.
.............................................. About CLIE Launcher You cannot drag and drop in CLIE Launcher B Select the check box of Use Drag & Drop in CLIE Launcher Preferences and press the OK button. b For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE Launcher”” in “Handbook.” You cannot start CLIE Launcher B When the application screen of the Palm OS® standard is displayed, select Go To CLIE Launcher View from the Options menu.
Do the CLIE Launcher groups and the categories of Palm OS® standard screen differ? You cannot perform a HotSync® operation Issues to be verified at first Verifying your CLIÉ handheld B Is the Palm™ Desktop for CLIÉ software installed? B Is the connector between your CLIÉ handheld and cradle dirty? If it is dirty, try re-installing your CLIÉ handheld several times in the cradle to clean the connector.
Issues to be verified at first Verifying your computer B Is the operating system of your computer compliant? The following are the operating systems that are compliant with your CLIÉ handheld. Operating systems other than the following are not supported. • Microsoft Windows 98 Second Edition • Microsoft Windows 2000 Professional • Microsoft Windows Me • Microsoft Windows XP Note Upgraded operating systems are not supported.
For particular problems about HotSync® operation, refer to the following. You cannot start a HotSync® operation when pressing the HotSync button of the cradle B Perform a soft reset on the device. You cannot cancel a HotSync® operation midway B You may not be able to cancel a job even by tapping Cancel, a few seconds after you start HotSync® operation via USB connection. Try again after a while. B When you cannot cancel even by tapping Cancel, perform a soft reset of your CLIÉ handheld.
Data cannot be synchronized with some applications when a HotSync® operation is performed B There is insufficient memory in your CLIÉ handheld. Delete the unnecessary data and perform the HotSync® operation once again. B Private data is hidden with the Security setting. The data that is hidden cannot be displayed on the Palm™ Desktop for CLIÉ software. When you want to display, select Show Records in Current Privacy settings of Security and enter the password.
The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (The HotSync icon is not displayed in the bottom right of the computer screen) B Install the Palm™ Desktop for CLIÉ software once again. When you perform a HotSync® operation, the mail software of your computer starts B A mail software that you do not use regularly or a mail software that is not installed is selected in Mail setup.
You cannot perform a HotSync® operation via modem B When you have dialed an outside line, select the check box of Dial prefix in your CLIÉ handheld and enter the correct number. B Check whether you can hear any noise coming from your service line. Sometimes the line may get cut because of such noises. B When using a modem other than the CF modem card, check the remaining battery of the modem.
You cannot perform an IR HotSync® operation B The IR HotSync® operation cannot be performed for a computer without an IR port. B When using Windows 2000 Professional/Windows XP, click the HotSync icon on the bottom right of the screen of your computer and make sure the Beaming is checked. B When using Windows 98 Second Edition/Windows Me, click the HotSync icon on the bottom right of the screen of your computer and make sure the Local Serial check box is checked.
If you still cannot perform a HotSync® operation If you have reviewed the items in the troubleshooting list and the HotSync® operation problem persists, review the following. Check whether there is an “Unknown device” in the device manager of your computer 1 Right-click My Computer and select Properties from the displayed menu. The System Properties screen is displayed. 2 For Windows 2000 Professional/Windows XP, click the Hardware tab. 3 4 Click the Device Manager tab.
Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other old type of computer equipped with a USB port, the USB port may be disabled by default. If another device such as a USB mouse cannot be used, check the BIOS setting of your computer. Also check the Device Manager.
.............................................. Error message An error message is displayed repeatedly B Follow the instructions of the message. When an application starts, “Invalid process” is displayed B If there is insufficient memory in your CLIÉ handheld or “Memory Stick” media, then the application may not start. Delete any unnecessary data.
The HotSync® operation does not start and the message is displayed on the screen B Move your CLIÉ handheld away from the computer’s infrared port except when performing an IR HotSync® operation, as a malfunction may occur. Or, tap General in the Preferences screen and check that the Beam Receive function is turned off. 1 In the Windows task bar, select Start, point to Settings, and select Control Panel (In case of Windows XP, it is Start-Control panel). 2 Double click the Infrared icon.
.............................................. You cannot input properly When you tap the button or screen icons, your CLIÉ handheld activates the wrong feature B The digitizer is not correctly calibrated. Set the digitizer on Preferences-Digitizer. b For details, refer to “Customizing your Sony CLIÉ Handheld (Preferences): Adjusting the digitizer” in “Handbook.” B Your CLIÉ handheld may not be able to recognize your tapping properly if there is a liquid crystal protection sheet attached to the screen.
.............................................. How to operate basic applications (PIM) Your CLIÉ handheld does not show the correct date when you tap the Today button B The date setting of your CLIÉ handheld is not correct. Make sure that the Set Date box in the Date & Time Preferences screen displays the current date. b For details, refer to “Customizing your Sony CLIÉ Handheld (Preferences): B The time zone setting of your CLIÉ handheld is not correct.
An event created in the Date Book application cannot be listed in the week view B In the Week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day view to see overlapping events.
The error message is displayed for insufficient memory when you receive data via beaming B For data receiving via beaming, the free space of your CLIÉ handheld memory must be more than twice the size of data to be received. When the memory is insufficient, delete any unnecessary data. B Perform a soft reset by pressing the reset button. b For details, refer to “Basic Operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).” ...................
.............................................. You cannot use “Memory Stick” media You cannot copy/move data from/to “Memory Stick” media to/from your CLIÉ handheld B Make sure that the write protect tab of the “Memory Stick” media is not at the “LOCK” position. B There must be sufficient memory space. To copy/move data from “Memory Stick” media to your CLIÉ handheld, your CLIÉ handheld must have at least enough available space for the data that is copied or moved. Delete any unnecessary data.
You cannot read the data in a “Memory Stick” media B Using the installation tool of Palm™ Desktop for CLIÉ software, you can save the data installed in the “Memory Stick” media in the /PALM/ Launcher folder. When the application of your CLIÉ handheld cannot access this folder, even if installation was successful the data will not be displayed. Copy the data within “Memory Stick” media to your CLIÉ handheld using the CLIE Files application.
.............................................. You cannot make a backup You cannot make a backup of some data in your computer with a HotSync® operation B You cannot make a backup for the following applications or data using the HotSync® operation. • Applications or data installed from a “Memory Stick” media or beamed. • Some applications and driver files added later, or some data in applications. For details on applications that cannot be backed up, refer to the manual(s) for each application.
The peripheral devices are not recognized B After switching off your CLIÉ handheld, remove the peripheral device or the network card and try connecting again. B For the latest support information on the peripheral devices or the network card, refer to http://www.sony.com/peg/support/ and select the appropriate model. .............................................. You cannot play music (Audio Player) Playing music There is no sound B Increase the volume.
You cannot play music while other applications are running B Make sure that Enable background play is checked on the Preferences screen of Audio Player. B You cannot play music while any of the following applications are running. • Movie Player • Voice Recorder • CLIE Camera (for PEG-NX70V only) • Movie Recorder (for PEG-NX70V only) The sound becomes distorted B The bit rate at the time of recording is low. Record at a higher bit rate that is within the specification range.
MP3 files cannot be read or cannot be played B Verify whether the MP3 files are copied in the /PALM/Programs/ MSAUDIO folder of the “Memory Stick” media. B Verify whether the format can be replayed in your CLIÉ handheld. b For details on formats that can be replayed in your CLIÉ handheld, refer to “Audio Player” in “CLIÉ Application Manual” on your computer. B Files encoded in VBR (Variable Bit Rate) cannot be replayed.
Connecting to the computer The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheld B Set to the music transfer mode. b For details, refer to “Audio Player” in “CLIÉ Application Manual” on your computer. B OpenMG may take time to confirm data. Please wait for a while. B “Magic Gate Memory Stick” is necessary for check in/out audio data. Check that the “Memory Stick” media you are using is “Magic Gate Memory Stick” media.
After you connect to the computer, the drive is recognized but the contents cannot be seen B Reconnect to the computer after inserting the “Memory Stick” media. Operation during connection is unstable B When connecting the cradle to the computer using the USB hub or the USB extension cable, the operation may not work properly. Connect the cradle directly to the USB port of your computer.
“Memory Stick” media that is used with other devices cannot be used B Copy the necessary data in “Memory Stick” media onto your computer, and then reformat “Memory Stick” media on your CLIÉ handheld. b For details, refer to “Using “Memory Stick” media: Formatting “Memory Stick” media” in “Handbook.” Even after inserting the “Memory Stick” media operation does not start for a while B When you insert a “Memory Stick” media containing many audio files, operation may take a while. This is not a malfunction.
You cannot transfer audio data to your CLIÉ handheld B If you encode audio data with the supplied Sound Converter 2 application and transfer the data to another CLIÉ handheld, follow the steps below to delete the data. With another CLIÉ handheld, you cannot automatically delete audio data encoded by the Sound Converter 2 application. 1 Start the Memory Stick Gate application. 2 Search the database that meets all following terms.
You cannot change the title in Movie Player format Moreover, you cannot register/delete the index, update the resume time and Thumbnail in either of the following cases: • When the write protect tab of “Memory Stick” media is at the “LOCK” position. • The additional information file (.MAI file) is read-only. Moreover, the play list cannot be edited in either of the following cases: • When the write protect tab of “Memory Stick” media is at the “LOCK” position. • The play list file (MQV_LIST.
You cannot connect to the Internet just after restoring using the Memory Stick Backup application B Select Network preference on the Preference screen and reselect Service. (You do not need to change the Network settings). After selecting the same service, tap the Connect button to connect to the Internet. The contents of websites cannot be displayed (NetFront) Images are not displayed B Start the NetFront application and tap the menu icon.
Internet connection takes too much time to download the contents of websites B Connecting to the Internet using another Internet service provider or access point may improve the access time. Connecting during off-peak hours may also improve download time. You cannot access a certain website B Check whether you have entered the correct URL. Make sure that you differentiate “-” (hyphen) from “ _ ” (under bar), or “0” (number) from “O” (alphabet) correctly.
.............................................. You cannot utilize e-mail (CLIE Mail) You cannot send or receive e-mail messages You cannot send mails B Please check the e-mail address of the person to whom you are mailing. B Check the settings following the steps mentioned in “CLIE Mail” in “CLIÉ Application Manual” on your computer. B Try sending the mail again after a while. B With some providers, you may have to first receive a mail before you can start sending mails.
You cannot synchronize the data of your computer’s E-mail software with that of CLIE Mail and Outlook Express B When “Microsoft® Outlook Express” and “Microsoft® Outlook” are installed in one computer, you cannot synchronize the data of Outlook Express with that of CLIE Mail. Reset MAPI of your computer by the following steps. 1 In the Windows task bar, select Start, point to Settings, and select Control Panel (In case of Windows XP, it is Start-Control panel). 2 Double click the Internet option icon.
Other problems You receive mails from Mailer Daemon B Your mail must have not been sent. Check the e-mail address of the person to whom you are mailing. You may also receive mails from Mailer Daemon in case the mail server of the receiver is not working or if the receiver has changed his/her Email ID. You cannot synchronize the mail with the e-mail software of your computer B Check whether the feature to forward mails has been set.
Getting Help Documents To Go Support information: http://www.dataviz.com/Sony/ (+1) 203-268-0030 (English only) Mon-Fri excluding national holidays 09:00 a.m-06:00 p.m (USA Eastern) Intellisync Lite: Support information: http://www.pumatech.com/sonyclie/ For CLIÉ handheld and applications other than the above mentioned: Sony offers several support options for your CLIÉ handheld.
■ The Sony fax-back service provides you with answers to commonly asked questions. You can use this automated service to access a list of available topics and then select the topics that you want to receive. To contact the Sony fax-back service, call 1-877-760-SONY (7669). ■ The Sony Customer Information Service Center offers information about your CLIÉ handheld and other Sony products that work with your computer. To contact the Sony Customer Information Service Center, call 1-877-760-SONY (7669).
For the latest information on support and accessories, check our official Sony CLIÉ Web site http://www.sony.
