Troubleshooting Q&A

8
Contents of Troubleshooting (Continued)
Symptoms Page
Other problems
I receive e-mail messages from Mailer Daemon Page 37
I cannot synchronize the mail data with the e-mail software on
my computer
Page 37
Problems with Image Upload Utility
(For customers in Europe only)
I cannot send e-mail messages transferred to the computer via
the HotSync
®
operation
Page 38
I received an e-mail message from Sony Style Imaging when
I sent an e-mail transferred from my CLIÉ handheld to my
computer via the HotSync
®
operation. The message said,
“The attached file is in rich text format which is not
supported. Please change e-mail application settings of your
computer to send e-mail as unformatted text.”
Page 38
I received an e-mail message from Sony Style Imaging when
I sent the e-mail transferred from my CLIÉ handheld to my
computer via the HotSync
®
operation. The message said,
“The encoding of the attached file is not supported. Please set
the e-mail application encoding of your computer to Base64.”
Page 39
The registration confirmation mail from Sony Style Imaging
has not arrived yet
Page 39
I cannot send an e-mail message; transmission has been
interrupted by an error
Page 39
Problems with image files/movies
A vertical band appears on the LCD display Page 40
I cannot use some features with MPEG Movie format files Page 40
I cannot change the title in Movie Player format files Page 40
I cannot play music (Audio Player)
Playing music
There is no sound Page 41