Troubleshooting Q&A

Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

B Is third party backup or synchronization software installed on your

computer or CLIÉ handheld?

In such a case, you may not synchronize some applications using Palm

™

Desktop for CLIÉ.

B Is there sufficient memory space in your CLIÉ handheld?

Delete unnecessary data/files and then perform the HotSync

operation

again.

B Is private data hidden in the Security screen?

Hidden data cannot be displayed in Palm

™

Desktop for CLIÉ. When you

want to display hidden data, select [Show Records] below [Current

Privacy:] in the Security screen and enter the password.

B Make sure that Intellisync Lite is installed to synchronize Date Book,

Address Book, To Do List and Memo Pad of your CLIÉ handheld with

Microsoft

Outlook or Lotus Organizer.

For details, refer to “Intellisync Lite” in the “CLIÉ Application Manual” (HTML

format).

B Some add-on applications (not installed at the factory), and some

application data and settings may not be backed up using the HotSync

operation. However, a complete backup of all data on your CLIÉ handheld

can be made with Memory Stick Backup.

Use Memory Stick Backup often to make complete backups.

For details, refer to “Backing up your CLIÉ

™

handheld data and applications:

Backing up data and applications to “Memory Stick” media using Memory Stick

Backup” in the “Handbook” (PDF format).

Data cannot be synchronized with some applications (continued)

I cannot back up some data using the HotSync

operation

01US01COV.book Page 22 Monday, December 8, 2003 11:33 AM