Troubleshooting Q&A

Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Troubleshooting

B If a prefix is required, select [Dial prefix:] to enter the correct number in the

Phone Setup screen.

B When using a modem other than a mobile communication adapter, check the

battery power of the modem.

Verifying your computer

B Check that your computer is turned on and the automatic shut-off setting in

the power saving mode is disabled.

B Check that the modem is properly connected to the service line.

B Click (HotSync) in the task tray (Notification area) at the bottom right

of your computer window, and check that [Modem] is selected.

B Check that the modem connected to your computer is turned on. You cannot

turn on a modem that has an Auto-off feature using your CLIÉ handheld.

B Check that the modem is properly connected to the serial port of your

computer.

B Check that the setting for [Setup string:] in [Modem] in the Setup window

of HotSync Manager is correct.

For details, refer to the manual of your modem.

B If problems arise when the setting for [Speed:] in [Modem] in the Setup

window is set to [As Fast As Possible] or some other specific speed, reduce

the transmission speed setting.

B Check that the setting for [Speed:] in [Modem] in the Setup window is

appropriate for your modem.

B Turn off the modem for a while and turn it on again. Then reconnect the

modem.

I cannot perform a HotSync

operation via a modem (continued)

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