Troubleshooting Q&A

37
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Troubleshooting
B It may take more time than indicated on the Update Manager window due
to the network conditions. Try again later or change the settings of your
current Internet Service Provider, or change to a different Internet Service
Provider to improve the downloading speed.
HotSync
®
registration problems
B Make sure you have selected the HotSync
®
operation check boxes for the
product update modules in [Package Name] in [CLIE] that you want to
install on your CLIÉ handheld. In addition, click [Add changes to Install
Tool] and check that these modules are displayed on the Install Manager
window.
Hard reset of your CLIÉ
™
handheld
B Performing a hard reset will erase all records and add-on applications stored
on your CLIÉ handheld. Restore the data and applications from the backup
files on your computer (via the HotSync
®
operation) or a “Memory Stick”
media (by using Memory Stick Backup) In addition, click [Add changes
to Install Tool] and check that these modules are displayed on the Install
Manager window.
b
For details on Memory Stick Backup or the HotSync
®
operation, refer to
“Troubleshooting: Making a backup of the data or applications on your CLIÉ
handheld” in the “Read This First (Operating Instructions)”.
It takes a long time to download items.
Product update modules you want to perform the
HotSync
®
operation for are not displayed on the Install
Manager window.
After a hard reset, all updated data and applications on
my CLIÉ™ handheld are erased.
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01US01COV.book Page 37 Monday, December 8, 2003 11:33 AM