Troubleshooting Q&A

7
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Symptoms Page
Product Update problems
A message “No new product updates found” appears. Page 36
I cannot register items to the HotSync
®
Manager. Page 36
Product update starts automatically. Page 36
It takes a long time to download items. Page 37
HotSync
®
registration problems
Product update modules you want to perform the HotSync
®
operation for are not displayed on the Install Manager
window.
Page 37
Hard reset of your CLIÉ
™
handheld
After a hard reset, all updated data and applications on my
CLIÉ™ handheld are erased.
Page 37
Problems on taking pictures
A vertical band appears on the LCD display Page 39
Peripheral devices are not recognized
I cannot play music (AeroPlayer for CLIE)
(for PEG-TJ37 only)
Playing music
There is no sound Page 39
Sound is disrupted or not clear when background music is
being played
Page 39
Sound is not clear Page 39
I cannot play music while other applications are running Page 40
Sound becomes distorted Page 40
Continued on next page
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01US01COV.book Page 7 Monday, December 8, 2003 11:33 AM