User Guide

Broadcast reception 81......................................................................................................................
Check these things first to troubleshoot your TVreception. 82..........................................................
Block noise or an error message appears and youcannot watch broadcasts. 82.............................
Ghosting or double images appear. 82.............................................................................................
Only snow noise or a black picture appears on thescreen. 83..........................................................
There is picture or sound noise when viewing ananalog TV channel. 83..........................................
Some channels are blank. 84............................................................................................................
Poor reception or poor picture quality with digitalbroadcasts. 84......................................................
You cannot view digital channels. 84................................................................................................
You cannot receive or select channels. 85........................................................................................
Some digital cable channels are not displayed. 85...........................................................................
Broadcast HD formats have poor quality. 86.....................................................................................
Sound 86...........................................................................................................................................
No sound but good picture. 86..........................................................................................................
Audio noise. 87..................................................................................................................................
No audio or low audio with a home theater system. 87.....................................................................
Distorted sound. 88...........................................................................................................................
Headphone volume cannot be adjusted. 88......................................................................................
Network (Internet/home)/apps 88......................................................................................................
The network name (SSID) of the wireless router(access point) to which you want
to connect is notdisplayed. 89...........................................................................................................
Sometimes video streaming quality is poor. 89.................................................................................
Wi-Fi connection is lost or intermittent. 89.........................................................................................
Certain Internet video content displays a loss ofdetail. 90................................................................
Good picture quality but no sound on Internet videocontent. 90.......................................................
Apps are inaccessible. 91..................................................................................................................
The TV cannot access the Internet when IPv6 isset. 91...................................................................
Your TV cannot connect to the server. 91.........................................................................................
A message appears stating that the TV cannotconnect to your network. 92....................................
You can connect to the Internet, but not to Googleservices. 92........................................................
You cannot add a Google account. 92..............................................................................................
Remote control/accessories 93.........................................................................................................
The remote control does not operate. 93..........................................................................................
You cannot turn the Active 3D Glasses on. (3Dmodels only) 94.......................................................
The LED indicator on the Active 3D Glasses blinks.(3D models only) 95.........................................
Power 95...........................................................................................................................................
The TV turns off automatically. 96.....................................................................................................
The TV turns on automatically. 96.....................................................................................................
After unplugging the TV and plugging it in again,the TV does not turn on even if
you press thepower button on the remote control or the TV. 96.......................................................
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