Frequently Asked Questions

Sound
Low volume when connected to a Windows
computer
1. Make sure your earbuds have enough power before resetting them:
*Place the earbuds into the charging case and keep the case open.
*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging
case flash white 3 times and then flash white in sequence continuously. This confirms that the reset
was successful.
2. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you
choose the right mode (For audio/video, choose Stereo, and for mic choose Hands-Free)
3. Turn up the volume of your computer, earbuds and music/video to the maximum.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear
tips.
Setting the input and output on a Windows
computer with Life P3
1. If you only want to listen to the audio on the computer, select "Life P3 Stereo" for the computer
audio. If you need to adjust the volume, adjust both the software and the computer volume.
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set
the input and output of the software as stated below:
- Microphone on the conference software: Life P3 Hands-Free
- Speaker on the conference app: Life P3 Hands-Free
If you need to adjust the volume, please do so on the app. If you cannot adjust the volume on the app,
please select the Life P3 Hands-Free as output on your computer and adjust the volume.
3. If you need to use an audio and video app on the computer and you cannot set the input and output
on the app, please open the computer audio settings and choose the correct settings:
Input: Life P3 Hands-Free
Output: Life P3 Hands-Free
The person wearing the earbuds hears poor
voice quality
1. Make sure you have raised both the volume of the earbuds and the connected device to the
maximum.
2. Make sure you're wearing the earbuds in the correct position to create a tight seal.
3. Try switching to the phone mic and make a call to see if the problem still persists.
The person on the other end of the call hears
low and unclear voice
1. If you only use one earbud, make sure the other bud is in the charging case.
2. Try different sizes of ear tips that come with the earbuds and make sure you're wearing them in the
correct position to create a tight seal.
2. Please make sure the audio output device chosen is "Soundcore Life P3" on the connected device
and turn up the volume on your device.
3. If you make a call via an app, please try using your phone to make a call instead to see if the
problem still persists.
4. Try testing your earbuds with a different Bluetooth device in a different environment to see if it makes
any difference.
Poor sound quality
1. Try different sizes of the ear tips that come with the earbuds and make sure you're wearing the
earbuds in the correct position so that they create a tight seal. This will enhance the sound quality and
noise cancellation effect.
2. Try different types of music and make sure the input audio source has no distortion or noise.
3. Try different EQ modes on the Soundcore App and customize the EQ to your preference.
There are no differences between Transport,
Indoor, and Outdoor Noise Cancelling mode
1. Try different sizes of the ear tips that come with the earbuds and make sure you're wearing the
earbuds in the correct position so that they create a tight seal. This will enhance the noise cancellation
effect.
2. The three noise cancelling modes are optimized according to different usage scenarios. They can be
selected and switched in the Soundcore app, but the difference may not be too obvious in a quiet
environment;
Transport mode: Suitable for noisy environments such as airplanes/railroads.
Indoor mode: Suitable for a relatively quiet indoor environment with comfortable noise cancellation.
Outdoor mode: Reduce outdoor environmental noise considerably. Listening to music with
headphones and perceiving the external environment changes at the same time.
The volume of Siri is too loud
1. Pair your earbuds with your phone.
2. Turn down the volume when making a call.
3. Restart Siri, and the volume should be lower.
What audio codec does Life P3 support? SBC and AAC.
When exercising, which mode should I use? Normal mode is recommended during exercise.
Operation
Unable to hang up a call
Hold either side of the earbuds for 2 seconds to hang up the call while a single/double click on either
one of the buds receives the call.
When will Life P3 turn off automatically?
1. When the earbuds are placed in the charging case with the lid closed.
2. 30 minutes later when there are no devices connected to the earbuds.
Cannot power on the earbuds
The earbuds will automatically power on when the charging case is opened. We regret to inform you
that you cannot power on the earbuds without the charging case.
1. Remove the protective film covering the connectors on the earbuds.
2. Make sure the charging case has enough power.
3. Place the earbuds in the charging case, then reopen the charging case.
What should I do if Life P3's noise cancellation
performance does not meet my expectations?
Here's what you can do to enhance the sound quality and noise cancellation:
1. Try other eartips sizes to ensure the one you're using fits well and creates a tight seal.
2. Make sure you're wearing the earbuds in the correct position so that they create a tight seal. To
check if you're wearing the earbuds in the perfect position, take the Tip Fit Test on the Soundcore app
and watch this video for more information.
3. Try different noise cancellation modes to find one that's most suited to your environment. You can
also customize the EQ to tailor the sound to your ears.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance
is not as strong.
How do I power the earbuds on and off?
Power on:
1. The earbuds will turn on automatically when you open the lid of the charging case.
Power off:
2. Put the earbuds back into the charging case and close the lid to turn off the earbuds.
3. The earbuds will also turn off automatically when placed outside the case and have been
disconnected from your device for 30 minutes.