Frequently Asked Questions

Operation
How should I look after Life P3?
1. Use the earbuds regularly to avoid over-discharge which can harm the lifespan of the earbuds'
battery. We recommend using Life P3 at least once a month.
2. Charge the earbuds after you use them. In order to improve the battery’s lifespan, do not always
wait until there's 20% power remaining or less to charge them.
3. If you intend to store the charging case, make sure there are at least 2 indicators that light up on the
case to ensure there is enough power.
4. Open the lid of the charging case at least once a month to ensure the earbuds are still working.
5. Regularly clean the charging pins on the earbuds and charging case.
6. Keep the eartips clean.
7. If Life P3 comes into contact with liquid, use a hairdryer on the 'cool' setting to dry the case.
How do I avoid triggering the touchpad by
accident when adjusting the earbuds in my
ears?
Use the stems of the earbuds to adjust Life P3's position in your ears and avoid touching the
touchpad.
Why is the touch control not responsive at
times?
Please make sure you are tapping the right spot on Life P3 (where the logo is printed).
How does the Gaming Mode work?
1. It enhances the gaming sound, such as footsteps and voices.
2. It can reduce the earbuds' latency during games. Please note that different networks and phones
can cause latency to occur.
How do I use the "Find Your Earbuds" feature?
1. This feature can only be used when the earbud(s) is connected to the phone.
2. Connect the earbud(s) to the Soundcore App. Click on the settings logo in the top right and select
"Find Device".
Note: Do not use earbuds while using this feature to protect your hearing.
Are there any tips for upgrading Life P3's
firmware?
1. Keep the earbuds in the charging case and keep the lid open.
2. Make sure the earbuds have enough power (over 20%).
3. Do not use the earbuds during the process.
4. Try again if it fails.
Can I use the left/right earbud on its own?
Yes, just take one earbud out from the charging case to use.
If you are using two earbuds, you can put either one of the earbuds back into the charging case and
continue using the other one on its own.
Charging
How long does it take to fully charge the
earbuds?
About 2 hours.
How long does it take to fully charge the
charging case?
About 3 hours.
Does the case support wireless charging?
Yes, place the case on a wireless charging pad and make sure it's closed and centrally aligned. If it
starts charging you will see the LEDs blinking.
How can I charge the earbuds?
1. Confirm that the charging case has power left (open the lid of the charging case to check if there is
any indication on the LED).
2. Close the lid after placing the earbuds in the charging case and start charging.
What should I do if any of the following
problems occur?
1) The earbuds don’t recharge in the charging
case.
2) The earbuds stay connected to the device
even after being placed in the charging case
with the lid closed.
3) The earbuds don't turn on when taken out of
the charging case.
1. Confirm the charging case has power left (open the charging case lid to check if there is any
indication on the LED).
2. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all
charging contact pins on the earbuds and charging case are completely clean and dry of sweat and
water. Then put the earbuds correctly into the case. When you put the earbuds back into the charging
case, the first and third lights on the case will flash twice to indicate both earbuds are charging
normally.
3. If they still do not turn on, put the earbuds back into the charging case and close the lid for 6
seconds, and try opening the lid again.