Brochure

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Limited Lifetime Warranty and
Connected Equipment Coverage
Select Surge Guard
*
products are covered under the Limited Lifetime
and Connected Equipment Warranty. This warranty provides coverage
for select Surge Guard* devices when properly installed according
to Southwire’s installation procedures, where defects in assembly,
materials, or workmanship, caused it to operate outside of design
specifications. Please keep in mind that each Surge Guard model
includes different features and protection capabilities, thus each
claim question should be handled directly between the customer
and Southwire Company, LLC. Any misuse, abuse, tampering, or
modifications made to the products will void the warranty and
opportunity to file a claim under the connected equipment policy.
The Limited Lifetime Warranty does not cover the purchase of used,
salvaged, or refurbished products.
Products Covered Under Limited Lifetime Warranty
n
44260/44270 - Surge Protectors with Diagnostics
n
44280/44290 - Surge Protectors with Enhanced Diagnostics
n
34930/34950 - Full Protection Portable
n
35530/35550 - Full Protection Hardwire
n
44300 - Over-voltage Adapter
What Is Connected Equipment Coverage?
The connected equipment portion of the Southwire Surge Guard
warranty will cover the repair/replacement of property that was
damaged as a result of a warrantable failure of a Surge Guard
product. Since Surge Guard products provide different levels of
protection, what can qualify under this coverage will be dependent
upon the Surge Guard* product being used. Depending on the
individual claim, Southwire may request access to damaged
equipment and site where damage occurred. Depending upon the
claim, Southwire reserves the right to be subrogated under any
existing insurance policies of the RV owner.
Warranty Claim Process
Contact Southwire technical support directly at 1-800-780-4324 to
start the return and evaluation process. Please do not return the
Surge Guard product in question to the dealer or retailer. Pending
review and evaluation of the returned Surge Guard product, at its
discretion, Southwire will provide a new replacement Surge Guard
product of the same or a comparable model. Once an RMA number is
issued, please ship the Surge Guard device to:
Return Materials Department
Southwire Company, LLC
4525 140th Ave North, Suite 900
Clearwater, FL 33762
Claim processing requires proof of purchase with copy of original
receipt with retail purchase date of November 27, 2017 or after to
qualify under Southwire’s Limited Lifetime and Connect Equipment
Warranty.
Where to find more information?
For complete warranty information, please visit
rvpower.southwire.com to view full warranty policy.