Shoreline Reels Mechanical Troubleshooting Guide
High Quality, Affordable, Easy to Install, Compact Reels
Shoreline Reel's rugged motorized design ts neatly and compactly into
your storage space. No other cord or hose reel device retrieves more
quickly or stores more compactly. Unlock by pushing RELEASE, then
pull the amount of cord or hose you need and it free-spools off the reel. To
retrieve, simply push the RETRACT button. It's that EASY!
Shoreline Reels eliminate the hassel of tangled and
kinked cords and hoses.
In the event your Shoreline Reel is not functioning as expected, perform
the following troubleshooting steps in order to determine and correct any
malfunctions.
TROUBLESHOOTING GUIDE
Mechanical Driveline Troubleshooting
RH, RL, RW, RB, RS, MH, & MW Series Models
PROBLEM TROUBLESHOOTING STEPS
LOCKED SPOOL
Unable to pull cord/hose off
of reel spool.
Probable Cause: Coupler is in LOCKED position and will keep the spool from rotating freely.
• Visually inspect the reel to make sure nothing is binding causing the issue.
• Press switch in the RELEASE position to unlock coupler.
• If access is available, physically grab the spool sides and gently rock the spool up and down 15-30 degrees to
manually unlock the coupler.
• If problem persists, removal of the motor cover maybe necessary to determine root cause (i.e. damange to
coupler or other mechanism)
REEL RETRACTS
SLOWLY OR STOPS
REPEATEDLY
When pressing RETRACT
switch, the reel will retract
slowly and may stop inter-
mittenly, continuing when
the switch is pressed again.
Probable Causes: Low voltage to the motor or excessive voltage drop; cord/hose binding causing strain to motor;
overworked motor/solenoid causing internal thermal switch to trip.
• Check voltage at the switch. Voltage of 11.5 - 14 VDC is ideal. Below 11.5 VDC, the reel may seem slower
and may stall more frequently. Ensure that there is no excessive voltage drop off when reel is powered.
• Check the entire routing of the cord/hose to ensure it is not being caught or pinched, causing more load on the
reel drive.
• If the motor stalls out constantly, DO NOT continue to press on the switch. Allow 10-15 minutes cool down
before resuming operation.
• Attempt to manually feed the cord/hose onto the reel while pressing the RETRACT switch to reduce drag on
the motor.
AUDIBLE CLICKING
NOISE UNDER LOAD
When the reel is retracting
the cord/hose, it stops sud-
denly, making an audible
clicking noise
.
Probable Causes: High load on chain drive causing chain skip. NOTE: Chain skipping is NOT a defect. The chain
may skip when high loads are put on the driveline. The skipping could occur immediately before or when motor
stalling conditions are met (30-35 lbs. of force)
• Check entire routing of the cord/hose to ensure it is not being caught or pinched, causing more load on the
reel drive.
• Attempt to manually feed the cord/hose onto the reel while pressing the RETRACT switch to reduce drag on
the motor.
REEL DOES NOT
MOVE IN ANY
POSITION
Reel will not move in any
direction when the switch is
pressed.
Probable Causes: No power to the switch; possible chain dislodged from sprocket; defective motor/solenoid.
• Check voltages to the switch.
• If the motor/solenoid can be heard when the switch is pressed, but there is no spool movement, then the chain
has potentially slipped off the sprocket. Depending on the location of the reel, installer will determine if repair
is possible.
• If no sound can be heard from the motor housing and voltage has been veried, a faulty motor/solenoid is
possible and would require replacement.
For technical assistance, please call 1-800-780-4324 x 20311
TECHNOLOGY RESEARCH, LLC A Southwire Company
5250 140th Avenue North ▪ Clearwater, Florida 33760
505-00121A