Replacement Part List

GEN4000DF Portable Dual Fuel Generator
22
TROUBLESHOOTING
IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9436, Monday - Friday, 8 AM - 4 PM Central Time.
Symptom
Cause
Solution
Engine will not start.
Engine switch is set to "off."
Set engine switch to "on."
Fuel valve is turned to "closed."
Turn fuel valve to "open."
Choke is set to “Open/Run”.
Set the choke to “Closed/Choke”
Engine is out of gasoline.
Add gasoline.
Engine is filled with contaminated and/or old
gasoline.
Drain gasoline from the engine and add new
gasoline.
Spark plug is dirty.
Clean spark plug.
Spark plug boot is cracked.
Replace spark plug.
Spark plug is broken.
Replace spark plug.
Oil is low.
The oil level should almost OVERFLOW. If it is
not, add more oil.
Engine will not start.
Spark plugs not sparking.
Verify that you have spark. Pull spark plug cap
off spark plug. Take spark plug out using spark
plug wrench. Put spark plug back into boot and
hold it onto bare metal. Make sure the on/off
switch is in the ON position. Pull the starter.
You should see a spark.
Engine will not start.
Carburetor is gummed up.
If the generator has been sitting for a long time,
it is possible that it is gummed up. Remove air
box cover, then remove the air filter. Remove
the two 10mm nuts that hold the carburetor. Lift
up on the throttle linkage on the top of the
carburetor. It should pop off. Pull the fuel line
off. The carburetor will slide off. Turn the
carburetor upside down and remove the 10mm
bolt on the bottom of the bowl. Remove the pin
that holds the float on. Pull the float up. Inspect
the float needle, and make sure the orifice is
not gummed up. Remove the rubber gasket,
then clean the orifice if it is dirty. Use carb
cleaner. Do not spray carb cleaner on the float
needle or any rubber.
Engine will not start.
Gas is not getting to carburetor.
Make sure gas is getting to the carburetor.
Remove the carburetor and turn the drain
screw counter clockwise. Don’t remove
completely.
Engine will not start.
Two wires on the back of the switch may be
disconnected.
Make sure two wires on the back of the switch
are connected.
Engine runs but there is no electrical output.
Reset button is "off."
Push reset button to "on."
Bad connecting wires/cables.
Try a different extension cord.
Bad electrical device connected to generator.
Disconnect device, try connecting another
device.
Generator is overloaded.
Reduce draw on generator to within this
generator's rated wattage by reducing number
of connected electrical devices.
Generator starts but won’t stay running
Choke is in “Closed/Choke” position, or gas is
empty.
Make sure that after it is started, move the
Choke to the “Open/Run” position. Make sure
at least one inch of gas is in the tank.
Generator runs but does not support all
connected electrical devices.
Short in one of the connected devices.
Disconnect any faulty or short-circuited
electrical loads.
Air filter is dirty.
Clean or replace air filter.