User Manual

20
The videos/photos
do not appear on the
television
• Verify if the camera is correctly connected to
the television using the HDMI cable.
• Verify if the memory card contains videos/
photos.
The computer does
not recognize the
camera
• Verify if the camera is properly connected to
the computer using the USB cable.
• Verify that camera is turned on.
The computer can’t
play videos
• The .MP4 video format requires the use of a
video playback software compatible such as
VLC, Windows Media Player or QuickTime.
ERROR MESSAGES
Error message Possible solutions
no card
• There is no memory card in the camera. The use of
a memory card is required to record video and
photos
card ful
• The memory card is full. Delete the les or use a
new memory card.
SD error
The camera can not access the memory card.
• Turn o the camera and turn it on again.
• Remove the memory card and insert it again.
• Verify if the gold contacts are not dirty.
• Format the memory card.
TROUBLESHOOTING
Problem Possible solutions
Impossible to turn on
the camera
• Verify if there is a battery in the camera.
• Charge the battery.
Impossible to turn on
the remote control
• Change the batteries.
The screen of the
camera turns o
(ENERGY SAVING)
• The screen turns o in order to preserve the
battery while still recording. To return to the
screen, press the OK button.
The camera turns o • Charge the battery.
• When the remote control option is disabled,
the camera turns o after 2 minutes of inacti-
vity. Press and hold the
button a few
seconds to turn on the camera.
The camera does not
respond
• Remove the battery and reinstall it.
Impossible to take
videos/photos
• Verify if there is a battery in the camera.
• Charge the battery.
• Memory card is full.
• Verify if the camera is turned on.
The remote control
does not communi-
cate with the XCEL HD
camera
• Respect the maximum wireless range (40 ft)
between the camera and the remote control.
• Change the battery in the remote control.
The remote control
does not communicate
with the XCEL HD2
camera
• Turn o the camera.
• Turn on the camera and make a new synchro-
nization.
• Respect the maximum wireless range (40 ft)
between the camera and the remote control.
• Change the battery in the remote control.
The camera heats • It is possible that the camera warms up during
extended use. (Heat sink located under the
camera) This is normal and does not aect
the life or performance of the camera.
The housing fogs • Use anti-fog inserts, sold separately (see
AVAILABLE ACCESSORIES section)
• Apply an anti-drip solution on the lens of the
housing to prevent fogging when using the
camera in the rain or underwater.
Troubleshooting/ Error messages