User Manual

26
This XCEL product designed by GG Telecom, is covered by a one (1) year
warranty on material and workmanship starting from the original date of
purchase. The sales receipt is your proof of purchase and must be presented
if warranty service is needed. This warranty will be honored in the country
of purchase only.
This GG Telecom warranty does not apply: (a) to consumable parts, inclu-
ding but not limited to batteries, which performance is designed to decrease
over the course of time; (b) to damage caused by misuse, use with another
product, neglect, accidents, liquid contact, re, earthquake or any other ex-
ternal cause; (c) to GG Telecom products that have been purchased online
from an unauthorized dealer; (d) to products that have had any modication
or tampering; (e) to cosmetic damage including but not limited to scratches
and broken plastic; (f) to damage caused by operating the GG Telecom pro-
duct outside of GG Telecom’s recommendations.
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product without charge or replace it at its discre-
tion with an equivalent product, if it has a manufacturing defect covered by
the warranty described previously. We will pay the shipping costs only for
the return of the products covered by the warranty. The shipping costs for
an item sent to us will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a reaso-
nable charge. The customer will pay all shipping costs.
1. BEFORE sending a product for repair, please contact our
technical support team at 1-888-779-7646 or [e-mail].
Clearly describe the problem and give a phone number where we
can reach you. It happens regularly that some problems can be
solved over the phone.
2. If a product needs to be sent, an RMA number will be given to the
customer (Return Merchandise Authorization).
3. Prepare a package for GG Telecom and include the original
receipt or a copy.
4. Write the RMA number on the outside of the package and send it
to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
IMPORTANT: Under no circumstances will GG Telecom accept returned pro-
ducts without a Return Material Authorization number (RMA). It is essential
to contact us before making a return.
The customer is liable for loss or damage to the product that may occur
during the transport to GG Telecom. We recommend you to use a traceable
method of shipping to ensure your protection.
WWW.XCELCAM.COM
Limited warranty and repair