Rechargeable Smartphone Compatible and Universal Connectivity Standard Products O P E R AT I O N S M A N U A L Rechargeable RIC (Receiver-In-Canal)
Table of Contents Hearing Aid Synergy Charger BiCROS Balance Control ������������������������������������������ 18 Multiflex Tinnitus Level Control ������������������������������� 18 Activity Tracking ����������������������������������������������������� 18 Directional Settings ������������������������������������������������� 18 Telephone Use ��������������������������������������������������������� 19 CROS/BiCROS Technology ���������������������������������������������� 22 Multiflex Tinnitus Tech
4 | Rocker Switch RIC Overview Rocker Switch RIC Overview | 5 Features, Controls and Identification 1. Hearing Aid 2. Cable 4 2 3. Receiver 4. Microphones 1 5. Rocker Switch (user control) 3 13 6. Location of left/right side hearing aid indicator RED is for right ear, BLUE is for left ear 7. Retention Lock 5 8. Location of manufacturer’s name and model name 9. Location of left/right side receiver indicator 10. Charging Contacts 11. Location of serial number 8 12.
6 | Synergy Charger Overview Synergy Charger Overview | 7 Features, Controls and Identification 1. Desiccant puck holder 2. Cleaning brush 1 3. Earbud/earmold reservoir 4. Charging ports 5. Hearing Aid Charging LEDs 6. On-board battery LEDs 2 3 7.
8 | Preparation Charging Your Hearing Aids Preparation | 9 • Charging occurs with the lid open or closed • Your hearing aids will be completely charged in under 3 ½ hours • It is safe to keep them in the charger after they are fully charged and any time that you are not wearing them • Place your hearing aids in the charger with the earbuds resting inside the case • Your hearing aids will turn off automatically and begin to charge • Note: The LEDs corresponding to each hearing aid: –– Glowing Green = Char
10 | Preparation Charger On-Board Battery LEDs • When charger is plugged in and fully charged = 4 solid LEDs will appear • When charging without the cord the LEDs will turn off after 10 seconds • T o refresh LEDs, remove a hearing aid from the charging port for three seconds and then replace it in the charger (refresh lasts 10 seconds only – then LEDs will turn off again) –– 4 Solid > 75% –– 3 Solid < 75% –– 2 Solid < 50% –– 1 Solid < 25% –– 1 Blinking = Charge Low • While charging the on-board battery w
12 | Preparation Helpful Hints • Minor irritation and/or inflammation may occur as your ear becomes accustomed to having an object in it; if so, please contact your hearing professional. There are several different sizes of earbuds and custom earmolds that may be more comfortable. • If an actual allergic reaction occurs, alternative earmold materials are available; contact your hearing professional.
14 | Operation User Controls Your hearing aid’s user control may have been customized by your hearing professional. Ask your hearing professional how the user control on your hearing aid is set. Available User Control Functionality The user control on your hearing aid can respond differently depending on how long you activate (press) the button. Your hearing aid is capable of having one function assigned to a short press (press and release) and one function assigned to a long press (press and hold).
16 | Operation Operation | 17 Volume Control Indicators Memory Change Your hearing professional may enable audible indicators, which highlight the current volume position. Your hearing professional may create multiple memories within your hearing aid. These additional memories can be accessed by activating the user control on your hearing aid.
18 | Operation Operation | 19 BiCROS Balance Control Telephone Use Your user control on the transmitter can also adjust the balance between your hearing aid and transmitter. Please refer to the section labeled CROS/BiCROS Technology (page 22) for further information. Some hearing aids can be customized with features to help you effectively communicate on the telephone. Ask your hearing professional about your telephone solution.
20 | Operation Operation | 21 NOTE: Consult with your hearing professional if your Ear-to-Ear Phone Streaming hearing aid does not switch to the telephone memory automatically, if it is enabled. The telephone memory in your hearing aid may be equipped with an ear-to-ear phone streaming option. When you enter your telephone memory, the audio from your telephone will be streamed from the phone ear’s hearing aid to the opposite ear’s hearing aid.
22 | CROS/BiCROS Technology CROS/BiCROS Technology | 23 CROS/BiCROS Technology CROS Streaming A Contralateral Routing of Signals (CROS) hearing system is a type of hearing aid that is used to treat unilateral hearing loss. It takes sound from the ear with poorer hearing and transmits it to the ear with better hearing. CROS only picks up sound from the unaidable ear, while BiCROS picks up sound from both ears.
24 | Multiflex Tinnitus Technology Multiflex Tinnitus Technology | 25 Multiflex Tinnitus Technology Rocker Switch Tinnitus Stimulus Control Multiflex Tinnitus Technology can be used as part of a tinnitus treatment program. Multiflex Tinnitus Technology plays a tinnitus stimulus through the hearing aid. The tinnitus stimulus is programmed according to your hearing loss, and your hearing professional can adjust the settings of the tinnitus stimulus to meet your needs.
26 | Fall Alert Introduction Fall Alert can be used to notify others should you fall or experience a non-fall-related event. This feature can be configured to send an SMS text message to predefined contacts. Fall Alert can be configured to send automated and/or manually-initiated alerts. Auto Alert If Auto Alert has been activated in the Thrive Hearing Control app on your smartphone, the sensors in your hearing aid(s) will monitor your head movement to detect a fall automatically.
28 | Fall Alert Fall Alert | 29 Auto Alert Sensitivity Indicators You can adjust your Auto Alert Sensitivity in the Thrive app. Increasing the sensitivity may increase the likelihood of detecting a fall. Decreasing the sensitivity may help reduce the probability of false alerts. Speech indicators will play through your hearing aid(s) when: WARNING: Decreasing the Auto Alert Sensitivity may prevent some falls from being detected by your Fall Alert system.
30 | Adjustment Pairing Your Hearing Aid with an iOS Device To adjust your hearing aid with your iOS device, you must pair the two together so they can communicate. Please follow the instructions to pair your iOS device and your hearing aid. 1. Ensure Bluetooth® is enabled on your iOS device. Within the Settings menu go to Bluetooth and toggle to On. 2. Locate, then tap the Settings icon on your iOS device. 3. W ithin the Settings menu go to General > Accessibility > MFi Hearing Devices. 4.
32 | Adjustment Mobile Phone Use Your hearing aid is designed to work with a smartphone. When the hearing aid is paired and powered on, incoming phone calls will route automatically to your hearing aid. When your hearing aid is not powered on, incoming calls route only to your smartphone. iOS allows you to select a preference for how audio (call audio and media audio) is routed from your smartphone to your hearing aids.
34 | Hearing Aid Care Hearing Aid Care | 35 Hearing Aid Care Keep your hearing aids clean. Heat, moisture and foreign substances can result in poor performance. • Use a cleaning brush or soft cloth to clean debris from around the user control and microphone; inspect the receiver, earbud and wax guard regularly. • Never use water, solvents, cleaning fluids or oil to clean your hearing aid.
36 | Hearing Aid Care Helpful Hints • Do not take apart your hearing aids or insert the cleaning tools inside them. • When not in use, remove the batteries completely; place your hearing aid in the storage container and store: –– In a dry, safe place –– Away from direct sunlight and heat to avoid extreme temperatures –– Where you can easily find them –– Safely out of reach from children and pets Synergy Charger Care • Keep your charger clean.
38 | Hearing Aid Care Hearing Aid Care | 39 RIC Troubleshooting Guide SYMPTOM Not Loud Enough Inconsistent Performance Unclear, Distorted Performance Dead Hearing Aid Charger Troubleshooting Guide POSSIBLE CAUSES SOLUTIONS Blocked earmold/ tubing/earbud Clean or replace wax guard as needed Hearing change Contact your hearing professional Debris buildup Clean both microphone and receiver with brush Restart required Place in charger until charging begins and then remove-this will power cycle
40 | Hearing Aid Care Tips for Better Communication | 41 Charger Troubleshooting Guide SYMPTOM POSSIBLE CAUSES Incorrect orientation SOLUTIONS Reposition your hearing aids in the port with the earbud resting in the charger reservoir. Confirm that the charging LED begins to glow. Your hearing professional will recommend an appropriate schedule to help you adapt to your new hearing aid. It will take practice, time and patience for your brain to adapt to the new sounds that your hearing aid provides.
42 | Tips for Better Communication Regulatory Information | 43 For Your Family and Friends Safety Information Your family and friends are also affected by your hearing loss.
44 | Regulatory Information Regulatory Information | 45 Use on Aircrafts Required Hearing Aid Information The optional wireless capabilities that may be featured in your hearing aids can be used on an aircraft as hearing aids are exempt from the rules applied to other personal electronic instruments on an aircraft. The following additional information is provided in compliance with U.S.
46 | Regulatory Information If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.
48 | Regulatory Information For the Patient A tinnitus therapy instrument is an electronic instrument intended to generate noise of sufficient intensity and bandwidth to treat ringing in the ears. It can also be used as an aid in hearing external sounds and speech. Multiflex Tinnitus Technology is a tool to generate sounds. It is recommended that this tool be used with appropriate counseling and/or in a tinnitus management program to relieve patients suffering from tinnitus.
50 | Regulatory Information The Synergy Charger has been tested to, and has passed, the following emissions and immunity tests: • IEC 60601-1-2 radiated and conducted emissions requirements for a Group 1 Class B device as stated in CISPR 11. • Harmonic distortion and voltage fluctuations affecting the power input source as stated in Table 2 of IEC 60601-1-2. • RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Apple, the Apple logo, iPhone, iPad, iPod touch, Apple Watch and App Store are trademarks of Apple Inc., registered in the U.S. and other countries.
