Operations Manual

Fall Alert | 27 26 | Fall Alert
Introduction
Fall Alert can be used to notify others should you fall
or experience a non-fall-related event� This feature
can be configured to send an SMS text message to
predefined contacts� Fall Alert can be configured to
send automated and/or manually-initiated alerts�
Auto Alert
If Auto Alert has been activated in the Thrive Hearing
Control app on your smartphone, the sensors in your
hearing aid(s) will monitor your head movement to
detect a fall automatically� When a fall is detected, a
text message will be initiated by the Thrive app on
your smartphone� An SMS text message will be sent
to a maximum of three predefined contacts, notifying
them of the detected fall event� The SMS text
message will contain a link from which each contact
can confirm receipt of the message and view a map,
indicating your location�
WARNING: Auto Alert may not detect 100 percent
of falls�
Manual Alert
If the user control on your hearing aid(s) has been
configured for Manual Alert by your hearing
professional, and there is a confirmed contact in
the Thrive app, a long “press and hold” of the user
control will initiate an alert text message by the Thrive
app on your smartphone� An SMS text message will
be sent to a maximum of three predefined contacts,
notifying them of the alert� The SMS text message will
contain a link from which each contact can confirm
receipt of the message and view a map, indicating
your location�
Alert Cancellation
An Auto Alert or Manual Alert can be cancelled from
either your hearing aid(s) or your smartphone� To
cancel an SMS alert text message from your hearing
aid(s), press the user control on either hearing aid� Fall
Alert messages can be cancelled within the 60 or 90
second preselected cancellation time following alert
initiation� It may take up to 20 seconds for a fall alert
to be automatically initiated�
Contacts
You can identify up to three contacts to whom you
would like alert text messages sent� You must enter
the name and smartphone number for each contact
into the Thrive app on your smartphone� Each of your
contacts will receive an SMS text message prompting
them to confirm participation in your Fall Alert system�