Warranty

Subject to the terms and conditions set forth in this limited
warranty, Stiebel Eltron, Inc. (the “Manufacturer”) hereby
warrants to the original purchaser (the “Owner”) that each
Heat Pump Water Heater (the “Heater”) shall be free from
defects in the Manufacturer’s materials or workmanship for
a period of:
1. (10 Years) from the date of purchase for single family
residential installations
2. (1 Year) from the date of purchase for all other
installations
3. (Excluded) sacrificial or electronic anode
As Owner’s sole and exclusive remedy for the above
warranty, Manufacturer shall, at the Manufacturer’s
discretion, either factory repair or replace the defective
Heater with a replacement unit or part(s) with comparable
operating features. Manufacturer’s maximum liability under
all circumstances shall be limited to the Owner’s purchase
price for the Tank.
This limited warranty shall be the exclusive warranty
made by the Manufacturer and is made in lieu of all other
warranties, express or implied, whether written or oral,
including, but not limited to warranties of merchantability
and fitness for a particular purpose. Manufacturer shall
not be liable for incidental, consequential or contingent
damages or expenses arising directly or indirectly from any
defect in the Heater or the use of the Heater. Manufacturer
shall not be liable for any water damage or other damage
to property of Owner arising, directly or indirectly, from any
defect in the Heater or the use of the Heater. Manufacturer
alone is authorized to make all warranties on Manufacturer’s
behalf and no statement, warranty or guarantee made by
any other party shall be binding on Manufacturer.
Manufacturer shall not be liable for any damage whatsoever
relating to or caused by:
1. any misuse or neglect of the Heater, any accident to
the Heater, any alteration of the Heater, or any other
unintended use;
2. acts of God and circumstances over which Manufacturer
has no control;
3. installation of the Heater other than as directed by
Manufacturer and other than in accordance with
applicable building codes;
4. improper installation and/or improper materials used
by any installer and not relating to defects in parts or
workmanship of Manufacturer;
5. failure to maintain the Heater or to operate the Heater in
accordance with the Manufacturer’s specifications;
6. failed components not originally installed by the
Manufactuer as a part of the unit at the time of sale;
7. exposure to freezing conditions;
8. exposure to harmful chemicals, contaminated water,
corrosive fluids or corrosive atmosphere;
9. installing the Heater in a closed system without a
properly sized and installed thermal expansion tank;
10. operating the Heater without the factory installed
electronically impressed anode rod, or sacrificial
anode;
11. replacing the electric heating element with a unit not
manufactured by Stiebel Eltron or greater in power
than the originally installed element;
12. connecting the Heater to improper voltage or service;
13. operating the Heater under fluctuating or excessive
water pressure or in the event the Heater is supplied
with non-potable water for any duration;
14. operating the unit when it is empty or partially full of
potable water;
15. installing and operating the Heater outdoors;
16. operating the Heater at temperatures higher than
recommended by Manufacturer;
17. not properly draining the unit during power outages
lasting longer than two days;
Should Owner wish to return the Heater to manufacturer for
repair or replacement under this warranty, Owner must first
secure written authorization from Manufacturer. Owner shall
demonstrate proof of purchase, including a purchase date,
and shall be responsible for all removal and transportation
costs. If Owner cannot demonstrate a purchase date this
warranty shall be limited to the period beginning from the
date of manufacture stamped on the Heater. Manufacturer
reserves the right to deny warranty coverage upon
Manufacturer’s examination of the Heater. This warranty is
restricted to the Owner and cannot be assigned.
Some States and Provinces do not allow the exclusion or
limitation of certain warranties. In such cases, the limitations
set forth herein may not apply to the Owner. In such cases
this warranty shall be limited to the shortest period and
lowest damage amounts allowed by law. This warranty gives
you specific legal rights and you may also have other rights
which vary from State to State or Province to Province.
Owner shall be responsible for all labor and other charges
incurred in the removal or repair of the Heater in the field.
Please also note that the Heater must be installed in such a
manner that if any leak does occur, the flow of water from
any leak will not damage the area in which it is installed.
HEAT PUMP WATER HEATERS
All Accelera® Models
LIMITED WARRANTY
This Warranty is valid for U.S.A. & Canada only. Warranties
may vary by country. Please consult your local Stiebel Eltron
Representative for the Warranty for your country.
Simply the Best
17 West Street
West Hatfield, MA 01088
TOLL FREE 800.582.8423
PHONE 413.247.3380
FAX 413.247.3369
info
@
stiebel-eltron-usa.com
www.stiebel-eltron-usa.com

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