User's Manual

68 Sun Fire X4150 Server Installation Guide • May 2009
Note – For additional troubleshooting information, see the Sun Fire X4150 Server
Service Manual.
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use
TABLE 6-3 to collect information that you might need to communicate to the support
personnel.
TABLE 6-4 lists the Sun web sites and telephone numbers for additional
technical support.
Server appears to be
in low power mode,
but the Power LED
does not blink.
The Power LED only blinks when all server components are in low
power mode. A tape drive might be connected to your server.
Because tape drives do not enter low power mode, the Power LED
does not blink.
Hung or frozen
server: No response
from mouse or
keyboard or any
application.
Try to access your system from a different server on the network:
1. On another system, type: ping IP_address_of_server.
2. If a response is returned, then try logging in to the
Sun Fire
X4150
server using either telnet, ssh,orrlogin.
3. If you successfully log in, list the running processes using the ps
command.
4. Kill any processes that appear unresponsive or should not be
running, by using the kill process_ID command.
5. Check the responsiveness of the Sun Fire X4150 server after each
process is killed.
If the this procedure does not work, power cycle the server:
1. Press the Power button to power off the server and wait 20 to 30
seconds.
2. Press the Power button again to power system back on.
TABLE 6-3 System Information Needed for Support
System Configuration Information Needed Your Information
Sun service contract number
System model
Operating environment
TABLE 6-2 Troubleshooting Procedures (Continued)
Problem Possible solution