Operation Manual

41Q400 M/F/R Rev.B
ENGLISH
12.0 Warranty
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty condions, for products to its customers covering the following.
Warranty conditions:
1. Should a part or parts of the product require repair or replacement as a result of a manufacturing and/or material fault within 24
months, then the aected part or parts will be repaired or replaced free of charge. The warranty will only cover manufacturing
defects
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of the nature of the diculty.
Should you be using the product outside the area covered by the Sunrise Medical customer service agent, repairs or replacement
will be carried out by another agency as designated by the manufacturer The product must be repaired by a Sunrise Medical
designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in accordance with
these warranty condions for the remaining warranty period for the product in accordance with point 1.
4. For original spare parts which have been ed at the customer’s expense, these will have a 12 months guarantee,
(following the ng), in accordance with these warranty condions.
5. Claims from this warranty shall not arise, if a repair or replacement of a product or a part is required for the following
reasons:
a. Normal wear and tear, which include but is not limited to the following parts where ed; baeries, armrest pads, upholstery,
tyres, brakes shoes, ferrules, etc.
b. Any overloading of the product, please check the EC label for maximum user weight.
c. The product or part has not been maintained or serviced in accordance with the manufacturer’s recommendaons as shown in
the user instrucons and/or the service instrucons.
d. Accessories have been used which are not specied as original accessories.
e. The product or part having been damaged by neglect, accident or improper use.
f. Changes/modicaons have been made to the product or parts, which deviate from the manufacturer’s specicaons.
g. Repairs have been carried out, before our Customer Service has been informed of the circumstances.
6. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical“
* Means the Sunrise Medical facility from which the product was purchased.
Additional Notes For Australia Only:
i. For goods provided by Sunrise medical Pty Ltd in Australia, our goods come with a guarantee by Sunrise Medical that cannot be
excluded under Australian Consumer Law.
ii. You are entled to a replacement or refund for a major failure and for compensaon for any foreseeable loss or damage.
iii. You are also entled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
iv. The benets to you given by this warranty are in addion to your other rights and remedies under a law in relaon to the goods
to which the warranty relates.