SAPPHIRE 3 & 4 WHEEL Scooters Owner’s Manual EN G S LI H
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Contents Introduction page 1 Guarantee page 2 How to use this manual page 3 General warnings page 4 - 8 EMC (EMI) warnings page 9 - 10 Features page 11 Safety warnings and user guidance page 12 - 17 Tiller control functions page 18 - 19 Operating your scooter page 20 - 22 Guidance for safe operation and use page 23 - 24 Batteries and charging page 25 - 29 Routine maintenance page 30 Service history page 31 Specifications page 32 Troubleshooting page 33 Blank notes page page 34
Introduction Thank you for choosing a Sunrise Medical scooter. Before using your scooter please read this manual carefully. It will provide you with all the information you will require, however, if you have any queries about the use, maintenance or safety of your scooter please contact your local Sunrise Medical Service Agent. If you have any other questions please write to the address below.
Guarantee Your guarantee The guarantee form is supplied with this manual, please fill in the relevant details to register and activate your warranty. THIS IN NO WAY AFFECTS YOUR STATUTORY RIGHTS. 2 3 The repair or replacement will be carried out by an authorised Sunrise Medical Dealer/Service Agent. Please keep a note of your local Service Agent’s address and telephone number in the space provided.
How to use this manual We at Sunrise Medical want you to get the best out of your scooter. This Owner’s Manual will familiarise you with the scooter and its features. It contains guidance on everyday usage and general care in addition to information on the high quality standards which we adhere to and details about the warranty. Your scooter will reach you in excellent condition having been personally inspected before leaving our premises.
GENERAL WARNINGS DO NOT OPERATE THE SCOOTER BEFORE READING AND UNDERSTANDING THIS INSTRUCTION MANUAL. IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE INSTRUCTIONS, OR ANY OF THE CAUTIONS AND WARNINGS, PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL, DEALER OR RELEVANT TECHNICAL PERSONNEL. FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY RESULT IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT WHICH CAN IN TURN LEAD TO POSSIBLE INJURY OR DAMAGE.
GENERAL WARNINGS PERSONAL AND OPERATIONAL GUIDELINES Drive profiles should only be adjusted by healthcare professionals and approved agents/dealers, who are totally conversant with the process. They must also fully understand the users capabilities and the users ability to operate the scooter safely. Incorrect settings may cause injury or damage to the user, bystanders the scooter and/or nearby property.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES DO NOT operate the mobility scooter without first checking that it is safe to do so. Always be aware of your surroundings. DO NOT attempt to use your mobility scooter without first checking that all wiring harnesses are connected and all detachable parts/assemblies are correctly aligned and firmly fixed in place. DO NOT use your mobility scooter without the anti-tipper wheels attached.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES The rear body panel, (where fitted), is designed to cover the Batteries, Drive Assembly, Main Controller, Wiring Harness and Electrical Connectors. Only remove this panel for the following; 1. To connect/disconnect cable plugs. 2. To disassemble the scooter for transport. 3. To remove/install batteries. 4. To adjust the seat height. DO NOT stand on any of the body panels, only the footboard. DO NOT stand on the scooter seat.
GENERAL WARNINGS PERSONAL & OPERATIONAL GUIDELINES Check that all electrical connections are secure before using your scooter. DO NOT under any circumstances, disconnect, cut, extend or otherwise modify ANY of the wiring harnesses installed within or connected to your mobility scooter. DO NOT under any circumstances, disconnect, cut, extend or otherwise modify ANY of the wiring harnesses installed within or connected to your mobility scooter battery charger.
EMC (EMI) WARNINGS CAUTION: IT IS VERY IMPORTANT THAT YOU READ THIS INFORMATION REGARDING THE POSSIBLE EFFECTS OF ELECTRO MAGNETIC CONTAMINATION, (EMC) ON YOUR MOBILITY SCOOTER. SOMETIMES THIS EFFECT IS ALSO KNOWN AS ELECTRO MAGNETIC INTERFERENCE, (EMI). EMC, (EMI), FROM RADIO-WAVE SOURCES.
EMC (EMI) WARNINGS 3. Long-range transmitters and transceivers, such as commercial broadcast transmitters, (radio and TV broadcast antenna towers) and amateur (HAM) radios. Note: Other types of hand-held devices such as cordless phones, laptop computers, AM/FM radios, TV sets, CD players, cassette players and small appliances, such as electric shavers and hair dryers, are not likely to cause any EMC problems to your mobility scooter. Mobility scooter electromagnetic contamination, (EMC).
Features WIDTH ADJUSTABLE ARMRESTS Page 17 SEATING Page 14 & 16 CONTROL POD Page 18-20 CHARGER SOCKET Page 19 BASKET REAR PANEL Page 14 ADJUSTABLE TILLER Page 17 FREEWHEEL LEVER Page 20 LIGHTS Page 20 BATTERIES Page 14 & 26-30 SEAT SLIDE LEVER Page 16 TYRES Page 15 & 31 Fig.
Safety warning and user guidance Getting on to your scooter 1. 2. 3. 4. Ensure that the key switch is turned to the off position (Photo 1). Stand at the side of the scooter, facing forwards (Photo 2). Pull both armrests upwards for easy access. Pull up the seat swivel lever located under the seat on the right-hand side and rotate the seat to face you (Photo 3). 5. Put the armrests into the fully down position and use them to steady yourself as you gently lower yourself into the seat (Photo 4). 6.
Safety warning and user guidance Kerb climbing General safety warnings Do not attempt to mount or dismount kerbs. Safety is important with any vehicle that is power driven. Below are some essential tips to safeguard your use. These are not conclusive and should be read in conjunction with the sections, which explain how to adjust, operate and maintain your vehicle. Always cross the road with caution taking the safest and most direct route. Do not attempt to mount or dismount footpaths in reverse.
Safety warning and user guidance Lifting heavy or bulky components Please note that these instructions are to be used as a guide only. Seat: 1. Lift armrests upwards for ease of access (Photo 7). 2. Stand behind seat and pull backrest recline lever to fold the backrest down (Photo 8). 3. Grasp the seat base and lift the seat swivel lever (photo 9). 4. Keeping a firm grip, lift the seat vertically, keeping your back straight. Bend knees if required (Photo 10). 5.
Safety warning and user guidance Batteries Tyres Always check that the batteries are sufficiently charged before setting off. Your scooter has pneumatic tyres all round. It is good practice to inspect the tyres for damage or wear, regularly. Always ensure that your batteries are in good condition and that no leakage has occurred. Emergency Braking Turning off the power switch whilst moving will switch off the power causing immediate and full braking.
Safety warning and user guidance Transportation Use of mobile phones When transporting the scooter remove the seat, front basket and lower the tiller, (Photo 15). Always stow your scooter in the luggage compartment of your vehicle. Always ensure your scooter or scooter parts are securely anchored when being transported. Do not sit on your scooter whilst it is being transported in or on another vehicle. Do not attempt to carry passengers on your scooter. Do not attempt to tow another vehicle.
Safety warning and user guidance Armrest Adjustment The width of the armrests can be adjusted by loosening the two thumbwheel knobs located under the seat base, moving the armrests to the desired position and retightening the thumbwheel knobs. Tiller Adjustment The scooter features an adjustable tiller which allows you to lock the tiller in the most comfortable driving position. This feature also lets you fold the tiller down fully, for transportation and stowage.
Tiller control functions Hand Controls All of the drive controls for the scooter are to be found on the Tiller Control Box (Photo 25). The Preset Speed Knob Turning this knob to the left, (0), reduces your available maximum speed. Turning it to the right, (10), increases the available maximum speed. The Battery Gauge This gives an approximation of battery charge. The gauge has a series of 8 red illuminated bars to indicate battery level.
Tiller control functions Throttle Lever The throttle lever offers finger-tip control of your scooter, (Photo 25). It controls the speed as well as forward and reverse motion. Pushing the right-hand side of the lever away from you with the right hand, moves the scooter forwards. Pushing the left-hand side of the lever away from you with your left hand, moves the scooter in reverse and sounds a reversing beeper. The more you move the lever, the more your speed increases up to its preset maximum.
Operating your Scooter Freewheel mechanism A freewheel device disengages the power drive to allow manual operation (Photo 26). The freewheel is selected by pushing down the lever which is located at the rear of the scooter. Once freewheel has been selected, the electronic drive control system is disabled to prevent driving. This is a safety feature to prevent you driving the scooter with the parking brake disengaged. To turn off the freewheel and engage the motor, simply push the lever upwards, (Photo 27).
Operating your Scooter Basic Driving 1. Make sure you are properly seated on the scooter and that the Speed Control knob is turned fully to the left, towards No 1. Note: Reverse movement of the scooter may not occur when Speed Control Dial is turned fully anticlockwise and reversing up a slope. 2. Turn the key switch to the On position. 3. On the tiller, use the throttle lever as described earlier. You will gently accelerate. Release and you will gently stop.
Operating your Scooter Braking To bring the scooter to a standstill simply let go of the throttle control lever. Remember to keep both of your hands on the handlebars whilst the scooter is braking. Two types of braking are used. (a) Automatic regenerative braking, which slows the scooter to a stop. (b) Automatic braking which will operate a couple of seconds after releasing the control lever and holds the scooter in position, even if you are on a hill.
Guidance for safe operation and use Crossing roads Photo 28 Your scooter is not capable of mounting and dismounting kerbs and other obstacles. Always use pedestrian crossings or drop downs. Be aware that some drop downs may be entrances to driveways. Use caution if this is the case. Remember before crossing the road, drive forwards and position the scooter at 90° to the road, (Photo 28). Stopping about 30 60cm (1 - 2 feet), away from the edge of the footpath. Check that it is clear to cross.
Guidance for safe operation and use Hill climbing Your scooter is designed to travel up or down most reasonable slopes up to 14° (Photo 30), however both hill climbing capability and distance travelled between battery charges will be adversely affected by such things as: 1. The weight of the user. 2. Terrain (e.g., grass or gravel). 3. Steepness of hills. 4. Level of charge and the age of the batteries. 5. Extremes of temperature. 6. Use and weight of accessories. Maximum slope 14 degrees.
Batteries and charging Maintenance free General information This is the type of battery used in the battery pack. It uses GEL electrolyte which is totally sealed within the battery’s outer case. As the name implies, no maintenance is required other than regular charging. As the battery case is sealed, you can safely transport this type of battery without fear of acid spilling. Furthermore, they are approved for transportation on aircraft. It is recommended that the batteries are always stored upright.
Batteries and charging 7. Do not top up the charge of your batteries during the day. Wait until the evening for a full overnight charge. Battery pack care plan 1. Only use the approved battery charger compatible with the vehicle to be charged. Caution 2. Charge your batteries every night, regardless of the amount of use your mobility device has had during the day. Remember to remove the plug from your scooter when charger is off, to prevent driving away whilst attached.
Batteries and charging The range of your vehicle Most manufacturers of mobility products state the range of their vehicles either in the sales literature or within the Owners Manual. The range stated sometimes differs from manufacturer to manufacturer even though the battery size is the same. Sunrise Medical measure the range of their vehicles in a consistent and uniform manner, but variances still occur due to motor efficiencies and overall product load weight. The range figures are calculated to I.S.O.
Batteries and charging Off Board Battery Charger Your scooter is supplied with an off-board charging facility. Please note that only chargers with a capacity of minimum 2.0 Amp and maximum 3 Amp supplied by your local authorised Sunrise dealer should be used. 1 Switch your scooter off at the key switch. 2 Swivel the charge connector cover located on the Tiller Pod and connect charger, (Photo 33 & 35). 3 Ensure that the charger plug is dry and intact before connecting it to the mains and switching it on.
Batteries and charging Off Board Battery Charger The 3 Amp, off-board charger, (Photo 36), has five (5) possible indications: 1. OFF = Not connected. 2. RED = Charger is On. 3. FLASHING RED = Fault. (contact dealer) 4. FLASHING GREEN = Charging. 5. GREEN = Fully charged. Ensure the scooter is switched off before commencing the charging process. After charging, always swivel the charging socket cover back into place. This helps prevent water getting into the socket.
Routine maintenance Battery charge check (Fig. D) Look at battery charge indicator on tiller before use to ensure batteries are fully charged. O N AN NU TH AL LY LY Annually M Six Monthly X Quarterly SI Monthly The checks below can be carried out by the user Weekly There is no service manual available. Maintenance, fault finding and servicing should be carried out by an authorised Sunrise dealer unless otherwise indicated.
Service history This section is designed to assist you in keeping a record of any service and repairs to your scooter. Should you decide to sell or exchange your vehicle in the future, this will prove most helpful to you. Your Service Agent will also benefit from a documented record and this manual should accompany the scooter when service or repair work is carried out. The Service Agent will complete this section and return the manual to you. Customer Name.
Specifications MEASURMENTS ARE FOR GUIDENCE ONLY. SMALL DIFFERENCES MAY OCCURE PARAMETER LENGTH REAR WIDTH MAX. USER WEIGHT BATTERIES MAX SAFE ANGLE TURN RADIUS SEAT - BASE HEIGHT MOTOR POWER MAX SPEED WHEEL SIZE FRONT WHEEL SIZE REAR CHARGER OFF-BOARD RANGE OVERALL WEIGHT WITHOUT BATTERIES HEAVIEST PART TYRES FNT BASKET LOAD MAX GROUND CLEARANCE SAPPHIRE 3 122cms (48”) 53cms (21”) 136kg (300lbs) 36 AH 14 degrees 74cms (29.5”) 56-61cms (22”-24”) 746 Watts 6kph (4mph) 22.5cms (9”) 25.
Trouble Shooting Guide SYMPTOM POSSIBLE CAUSE SOLUTION Shortened range Batteries not charged for long enough Charge batteries for eight hours or more Batteries weak and cannot hold charge Replace battery pack Battery pack fault Replace battery pack Charge fault Replace charger Charger loom or plug damaged Contact local mobility dealer Loose connection Check plugs and looms No output from wall outlet Try a wall socket in a different room Fuse in charger mains plug blown Unplug from wall &
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Sunrise Medical Limited Sunrise Business Park, High Street, Wollaston, West Midlands DY8 4PS England Tel 01384 44 66 88 Fax 01384 44 66 99 E-Mail: sunmail@sunmed.co.uk www.sunrisemedical.
